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Social Customer Service and Marketing
Siebel provides an open, integrated framework for social media, giving you the ability to use Oracle Social Relationship Management Cloud Service with your Siebel CRM implementation.
Key Features
- Easily route and respond to customer service issues from social networks within existing customer support platform
- Escalate service-related social messages into Siebel Call Center
- Push leads generated from social into Siebel
- Create social marketing campaigns and link to Siebel Marketing
- Automatic creation of social media profiles for contacts from lead capture and service
- Provide a complete, enhanced 360-degree view of a contact in Siebel CRM
- Integrates with Oracle Master Data Management
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