Oracle Siebel Social Media
Social Customer Service and Marketing
Siebel CRM provides an open integrated framework for Social Media giving customers the ability to use Oracle Social Relationship Management (SRM) cloud services with their Siebel CRM implementation.
Create Service Requests in Siebel from Oracle Social Engagement & Monitoring (SEM) for complete multi-channel service.
Create Social Media marketing campaigns in Oracle Social Marketing and link them to Siebel Campaigns for complete multi-channel campaign management.
Social Customer Service
- Easily route and respond to customer service issues from social networks within existing customer support platform
- Escalate service-related social messages from Social Engagement & Monitoring (SEM) into Siebel Call Center
- Automatically route to appropriate agent for fast response
- Monitor social media channels for follow-up and engage
- Intelligent verification of existing Contact Social Profiles during engagement
Social Marketing
- Create Social Marketing Campaigns and link to Siebel Marketing
- Push leads generated from Social into Siebel
- Create Social Marketing campaigns and Facebook pages social lead generation
- Intelligent verification of existing Contact Social Profiles during engagement
Contact Social Profiles
- Automatic creation of Social Media profiles for Contacts from Lead capture and Service
- For individual Contacts, view and store many social media profiles
- For each social media profile, view and store detailed profile and attribute data into Siebel
- Provide a complete enhanced 360-degree view of a Contact in Siebel CRM
- Integration with Oracle Master Data Management
Related Products
- Oracle Social Relationship Management (SRM)
Delivering on the Promise of Social Business.
- Oracle Master Data Management
A comprehensive platform that delivers consolidated, consistent and authoritative master data across the enterprise and distributes this master information to all operational and analytical applications.
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