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Siebel CRM provides an open integrated framework for Social Media giving customers the ability to use Oracle Social Relationship Management (SRM) cloud services with their Siebel CRM implementation.
Create Service Requests in Siebel from Oracle Social Engagement & Monitoring (SEM) for complete multi-channel service.
Create Social Media marketing campaigns in Oracle Social Marketing and link them to Siebel Campaigns for complete multi-channel campaign management.
Delivering on the Promise of Social Business.
A comprehensive platform that delivers consolidated, consistent and authoritative master data across the enterprise and distributes this master information to all operational and analytical applications.