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Effective December 18, 2006, the initial point of contact for Telephony@Work product support is through the standard Oracle Global Customer Support processes and systems and no longer through the Telephony@Work support hotline or via email. Please discontinue using the Telephony@Work hotline and email for customer support effective immediately.
Starting on August 1, 2006, you will no longer go through Telephony@Work to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early November 2006. However, you will continue to be supported—even if your support expires during this transitional period—as long as you had an active support contract as of June 7, 2006, or you have received a Telephony@Work support invoice.
Oracle will work with you to migrate your maintenance and support contract to a standard Oracle support offering and Oracle support contract in early November 2006 or upon expiration of your current support contract. Please note that Oracle will not be renewing support contracts for the Telephony@Work support offerings and instead will migrate your support to a standard Oracle support offering.
For more information about the Oracle support offerings, please go to http://www.oracle.com/support/ .
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.
Oracle protects Telephony@Work customer investments with Lifteime Support
Furthering our commitment to Telephony@Work customers, Oracle is proud to announce defined support timeframes for Telephony@Work products and releases and the application of the Lifetime Support Policy to a number of Telephony@Work products and releases. Refer to the Lifetime Support brochure for specific release information.