ResortCom International provides a full range of specialized financial services for timeshare organizations. It manages timeshare payments, services loans, and handles credit card transactions. In addition, it manages resort operations and customer care services for companies that develop and own resort properties. ResortCom International empowers resort operators to generate substantial additional revenue from their customers through the sale of related services, such as air travel and leisure activities.
“Oracle RightNow’s customer service flow capabilities differentiate it from competing solutions. When we show property managers what we can do for them using Oracle RightNow, they’re amazed,” said Alex Marxer, president, ResortCom International.“It is a tangible competitive differentiator that gives us substantial advantages over other companies trying to service the resort market.
”I’ve never seen a solution that allows such seamless customer care flows,” Marxer said. “With RightNow, we can instantly deliver accurate, up-to-date information wherever it’s needed across our company and beyond. That makes us an extremely efficient and reliable business partner for the resort operators we serve.”