Oracle Field Service transforms the customer experience as well as the effectiveness and productivity of your field service operations. Built on time-based, self-learning, and predictive technology, this configurable solution automatically schedules and optimizes work based on your unique requirements and maintains a real-time view of the field. Using Oracle’s proven AI and machine learning capabilities, the system can adapt on the fly. Empower your mobile workforce with web-based, iOS, and Android applications and keep your customers informed throughout the entire service lifecycle.
Oracle Field Service Features and Benefits:
Learn why Oracle is positioned in the leader's quadrant in the 2019 Gartner Magic Quadrant for Field Service Management.
Read this 2019-2020 study to understand IDC's assessment of the capability and business strategy of many notable technology vendors in field service management.
Oracle is ranked among the leaders in the Forrester Wave: Customer Service Solutions, Q2 2019. See the latest vendor rankings and customer service trends to watch.
BSH, one of the world's biggest household appliance manufacturers with 6 million repairs per year, uses technicians more effectively through digitalization and AI.
Realizing that they needed to improve their workforce efficiency, VOO increased technician productivity and slashed travel time.
By putting its customers first, DISH has disrupted the telecom industry and changed the face of other markets in the process.
Find out how Schenck Process improved field service with a single, global view of customer information.
Discover how this European security company is implementing Oracle Field Service Cloud to improve efficiency and provide excellent customer service.
Customer Service is the backbone of any company – large or small. An effective CX strategy focuses on empowering service teams with the right tools and training towards driving long term customer satisfaction and loyalty, while also ensuring the best engagement experience for the company’s web site visitors and customers. These factors are essential to the success of the company’s brand and revenue growth. Today’s customers expect to be able to engage with customer service...
When was the last time you enjoyed calling customer service? Were you pleased with the outcome of the conversation? Was your issue resolved through that phone call? I would venture to say that for most customers, their experience with a customer service agent varies between memorable to not pleasant. As a leader in charge of a contact center, what are the forces driving these perceptions and what you can do to change them? Everyone would agree that a good conversation has...
Chat and chat bots are currently all the rage as a key interaction channel with customers. So why don’t more companies leverage them to enable field collaboration? I’ll bet you’ve been serviced online through some sort of chat channel. You browse a website and research an item that you can’t live without. Suddenly, a chat window appears with a virtual or actual agent ready to help you. Chat serves your customers by being a proactive sales application or it can act as a...
A few years back, the digital marketing world was abuzz with a new concept called the “micro-moment.” It describes the single, critical bursts of digital customer touch points that help to determine how that journey ends. It’s a sound concept to understand the customer journey and the tipping point that leads to a purchase, engaging them at the right moment to complete the purchase. Sometimes that touchpoint is so obvious it’s often overlooked – for years. Let’s take for...