Oracle Advanced Monitoring and Resolution

Reduce Risk for Mission-Critical Environments

When business continuity is crucial and you need mission-critical support, Oracle Advanced Customer Support delivers a dedicated support team, proactive guidance, and preventative services.


Oracle Advanced Monitoring and Resolution helps maximize uptime and reduce risk for mission-critical environments with monitoring and resolution services across the entire IT stack (from servers to applications). Oracle’s focused team of advanced support experts leverage best practices and a comprehensive diagnostic toolset to quickly identify and resolve issues before they affect your business.

Key Service Activities

  • Advanced monitoring—Predictive monitoring provides around-the-clock, proactive system status. These services leverage proprietary Oracle technologies and provide coverage for your complete IT environment.
  • Advanced resolution—Resolution services include predictive monitoring and technology expertise for system administration and incident resolution. A dedicated team delivers proactive and preventive support to get issues resolved fast.
Land O'Lakes Lowers TCO
University of Central Florida Benefits from Superior Support

[Oracle] Advanced Customer [Support] services gives us expedited response to service requests, top-priority issue resolution, and access to deep technical expertise any time we need it. I can rest easy knowing that Oracle experts are standing by to help us during peak times. (1:32)

— Bob Yanckello, CTO, University of Central Florida


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