Avoid costly delays, streamline return processes, and shrink the cycle time using mobile, cloud, and the internet of things. Collaborate securely through a social network to coordinate shipment schedules, authorizations, and settlements with suppliers. Take advantage of the cloud to standardize the supplier return processes throughout dispersed organizations.
Contact supplier to authorize return. Enter return shipment and record Return Material Authorization (RMA) information.
Consolidate and pack the material to be returned for credit.
Load the prepared material to the shipping areas of warehouses, offices, or branches.
Ship the material to be returned and notify the supplier electronically.
Receive the replacement materials from suppliers to warehouses or directly to offices and branches.
Settle the outstanding balance with the supplier. Record returns for supplier performance analysis.