Avoid costly bureaucracy, using mobile, social, and the Internet of Things. Simplify activities and easily collaborate with cross-functional teams from branch or agency to corporate level. Identify and qualify returns wherever you are, via mobile and social. Securely request, approve, ship, receive, and record returns transactions through the cloud.
Contact supplier to authorize return. Enter return shipment and record Return Material Authorization (RMA) information.
Consolidate and pack the material to be returned for credit.
Load the prepared material to a central shipping area for shipment by branch, brokerage, department, and enterprise.
Ship the material to be returned and notify the supplier electronically.
Receive the replacement materials from suppliers to inventory or to a specified location.
Settle the outstanding balance with the supplier. Enter necessary payables and/or receivables records according to the details of the return. Record returns for supplier performance analysis.