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Effective May 20, 2013, the initial point of contact for Instantis product support is through Oracle Customer Support and My Oracle Support and no longer through the Instantis support portal or support hotline.
The same support team who supported Instantis products continues to do so today.
Beginning February 1, 2013 you will no longer go through Instantis to renew your support and maintenance contract for on premise deployed licenses. This process will be transitioned to Oracle Support Sales, with processing resuming in March 2013. However, you will continue to be supported—even if your support contract expires during this transitional period—as long as you have an active support contract or you have received a Instantis support invoice as of February 1, 2013.
If your support term has already expired as of February 1, 2013 and you have not completed your renewal, an Oracle Support Sales Representative will contact you beginning in March 2013; otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
For more information about the Oracle Support offerings, please go to http://www.oracle.com/us/support/.
As the transition is complete, an Oracle Support Sales representative will contact you about your support renewal.