Effective November 23, 2009, the initial point of contact for Primavera product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Primavera support hotline, email, or support portal. Please discontinue using the Primavera support mechanisms effective immediately.
Beginning March 1, 2009, you will no longer go through Primavera to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early April. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a Primavera support invoice prior to March 1, 2009.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Primavera support services and instead your support will be migrated to a standard Oracle Support offering. The Oracle contract will then govern the support services for the next term.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/.
As the transition is completed, an Oracle Support Sales representative will contact you about your renewal.