Oracle Customer Experience (CX) Service

Relatório de Pesquisa Executiva de Informações da Forbes

Pesquisa Executiva de Informações da Forbes

Saiba o que mais de 400 Vice-Presidentes acham da modernização do serviço de atendimento ao cliente. Saiba suas estratégias para ficar à frente.

A Psicologia Por Trás do Serviço de Atendimento ao Cliente
A Psicologia Por Trás do Serviço de Atendimento ao Cliente

A psicologia pode melhorar o serviço de atendimento ao cliente?

Oracle Customer Experience (CX) Service

Serviço de Atendimento ao Cliente Moderno

Descubra como você pode equipar e transformar seu contact center para o futuro.

Forneça Experiências Avançadas de Serviço de Atendimento ao Cliente

Você consegue aumentar as expectativas do consumidor e ampliar os canais de comunicação? Isso é possível com o Oracle Service Cloud. Descubra como.



 

Suas Melhores Práticas São Modernas?

Por Que Você Precisa do Modern Best Practice?

Aumente a agilidade dos negócios. Atinja mais objetivos, com mais rapidez e menos recursos. Com os seguintes capacitadores importantes: Nuvem, dispositivos móveis, mídias sociais, análise avançada, internet das coisas e big data, você pode transformar seus negócios para o futuro.

Saiba mais sobre as Melhores Práticas Modernas

Benetas Delivers Personalized Service to Customers with Oracle Service Cloud

By adopting Oracle Service Cloud and partnering with Ekulus to implement a new omni channel contact center solution for our aged care business, we expect to gain a single view of customer interactions and deliver more consistent and personalized customer experience.

— Nicola Reynolds, General Manager, Benetas

Copel Improves Customer Relationships with Field Service Cloud

 

Unilever Increases Field Knowledge and Service Quality

 

Cruzeiro do Sul Newspaper Transforms its Customer Service with Oracle SaaS

The SAP system we used in the newspapers’ subscription and after-sales departments was complicated and quite incomplete, making efficient customer service impossible. Oracle Service Cloud enabled operators to access information in real time, shortening the average customer service time.

— Fábio Eduardo Florêncio, IT manager, Ubaldino do Amaral Foundation

DeNA Travel Cuts Inbound Call Inquiries by 20% with Oracle Service Cloud

By expanding and improving our FAQ content with Oracle Service Cloud, we not only reduced phone inquiries by 20% and raised self-resolution rate by 16%, but also enhanced customer experience by gaining a better ability to accumulate and share customer feedback or guidance across our internal community.

— Takushi Sato, Director, Customer Service Department, DeNA Travel Co., Ltd.

Fresh & Honest Lavazza Gains Insight with Oracle Cloud

 

mSupply.com Enhances Reliability and Scalability with Oracle Service Cloud

With Oracle Service Cloud, we effectively accommodated both our customer and supplier data to provide a seamless view of our internal standard operating procedure. Moreover, this tool enhanced the reliability and scalability for our back-end operations team.

— TGC Prasad, Founder & CEO, mSupply.com

AFG Needed Innovation - Oracle SaaS Was "A No-Brainer"

 

Grupo GTD Uses Oracle Service Cloud to Improve Service

 

Oracle Policy Automation Helps India First Life Insurance

 
Benetas Delivers Personalized Service to Customers with Oracle Service Cloud
Copel Improves Customer Relationships with Field Service Cloud
Unilever Increases Field Knowledge and Service Quality
Cruzeiro do Sul Newspaper Transforms its Customer Service with Oracle SaaS
DeNA Travel Cuts Inbound Call Inquiries by 20% with Oracle Service Cloud
Fresh & Honest Lavazza Gains Insight with Oracle Cloud
mSupply.com Enhances Reliability and Scalability with Oracle Service Cloud
AFG Needed Innovation - Oracle SaaS Was "A No-Brainer"
Grupo GTD Uses Oracle Service Cloud to Improve Service
Oracle Policy Automation Helps India First Life Insurance

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