AI Solution

Transcribing voice messages for service requests in Siebel CRM using OCI Speech

Introduction

Oracle Cloud Infrastructure (OCI) Speech and OCI Language can make your call center more efficient and compliant. In this example, a customer call is recorded and transcribed and the text file is attached to a service request.

Oracle’s Siebel CRM solution has unrivaled customization and integration capabilities, which include out-of-the-box integration with AI services such as OCI Speech and OCI Language.

These services can work with Siebel CRM customers in the cloud as well as on-premises.

Demo

Demo: Transcribing voice messages for service requests in Siebel CRM using OCI Speech (1:02)

Prerequisites and setup

  1. Oracle Cloud account—sign-up page
  2. Siebel CRM—documentation
  3. OCI Language—documentation
  4. OCI Speech—documentation

注:为免疑义,本网页所用以下术语专指以下含义:

  1. Oracle专指Oracle境外公司而非甲骨文中国。
  2. 相关Cloud或云术语均指代Oracle境外公司提供的云技术或其解决方案。