オラクルのカスタマー・エクスペリエンス(CX)サービス

Oracle Service Cloud Tour

Oracle Service Cloud

優れたカスタマーサービスのためのクラウド

デジタル時代のコンタクトセンターのあるべき姿

コストセンターからプロフィットセンターへの変革。

Oracle Customer Experience (CX) Service

モダン・カスタマーサービス

将来に備えてコンタクトセンターを変革する方法についてご説明します。

お客様のニーズをとらえるモダン・カスタマーサービス

高まる一方の顧客の期待と、コミュニケーション・チャネルの増大に対応できますか? Oracle Service Cloudならそれが可能です。ご覧ください。


注目記事

事例動画

富士フイルム株式会社

「攻めのIT経営銘柄2017」にも選ばれた富士フイルムホールディングスがすすめる好印象なコールセンターとは。

事例動画

ヤフー株式会社

カスタマー・サービスのヘルプと回答の解決率を向上させるとともに、チャットを活用して顧客満足度を向上させました。

Oracle Customer Experience (CX) Service

事例動画

株式会社一の湯

宿泊客の半数近くを訪日外国人が占める箱根の温泉旅館チェーンでは、FAQを効果的に活用し顧客満足度を高めています。

記事

LINEとOracle Service Cloudの連携で、進化するカスタマー・サービス

デモ動画

AI、Pepperとの連携:Oracle Service Cloud for Pepper「FAQ・お問い合わせ対応」

記事

AI(人工知能)「アメリア」がコールセンターを変える日

製品情報

機能・価格について詳しく知りたい方は

Oracle Digitalにご連絡いただくかまたはこちらのサイトをご参照ください。

spolight

ビデオ

AI、ロボティクスとの連携

AIやロボティクスをどう取り入れるかはカスタマーサービスで課題となっています。ロボティクス技術との協業により店舗対応のデモをご用意しました。

Industries

ビデオ

FAQの設定チュートリアル

Oracle Service Cloud のチュートリアル動画です。Answerの追加手順を実際の画面操作で説明しています。

VOO Boosts Installation and Repair Productivity with Oracle Field Service Cloud

With Oracle Field Service Cloud, we increased the productivity of our technicians, slashed travel time and improved reporting, communications, and customer satisfaction. It’s been a complete operational turnaround. We now have everything we need for first-class customer care.

— Hasan Yavuz, OSS Engineer, VOO (Nethys SA / Brutélé SC)

Yamanashi NewMedia Center Automates Questionnaires with Oracle Service Cloud

By adopting Oracle Service Cloud, we constructed a site to provide distribution of and answers to customer satisfaction surveys and drastically reduced the workload of sales representatives by automating the aggregation. We will promote the services with in-house know how and web construction technology.

— Yutaka Mochizuki, Sales Department Manager, Yamanashi NewMedia Center

IIHT Aces Learning Lifecycle with Oracle Cloud

Previously, we managed our customer’s lifecycle on multiple systems that were not customizable to our needs. With Oracle Service Cloud, we have a single platform that is highly visible and customizable to move at the speed our business demands. We continue to expand the solution to form an integrated engine that provides actionable insight towards critical decision-making.

— Sundeep MV, Chief Marketing Officer, IIHT

BPI OnDemand Improves Customer Retention with Oracle CX

DIRECTV Colombia Ensures Service Efficiency with Oracle Field Service Cloud Service

Oracle Field Service Cloud Service provided us with the right tools to leave inefficient spreadsheets behind and automate on-site customer visit scheduling and management procedures. We now measure technicians’ activities in real time, which has helped us cut costs and drop response times while increasing customer satisfaction.

— Elizabeth Martínez Natale, Project Implementation Manager, DIRECTV Colombia

Kenya Revenue Authority Raises Citizen Satisfaction with Oracle Service Cloud

Since implementing Oracle Service Cloud, our social media engagement and customer response times have improved dramatically. It’s helping us provide a better service for customers that will also deliver long-term economic benefits for Kenya.

— Grace Wandera, Deputy Commissioner, Marketing & Communication, Kenya Revenue Authority

Yamaha Chooses Oracle Service Cloud to Ensure an Exceptional Customer Experience

With Oracle Service Cloud, we improved our digital channels by eliminating the collection of noisy data. This reduced manual data processing while improving efficiency and enhancing the quality of our customer service. This all resulted in a superior customer experience.

— Yefei Ni, Deputy Manager, Customer Service, Yamaha Musical Instrument (China) Investment Co., Ltd.

Thermo Fisher Saves 80% of Processing Time with Oracle Service Cloud

Transible Improves Web Value and Reduces Inquiries with Oracle Service Cloud

Our FAQ portal took time and labor to update and manage, and we could not easily change the analysis type or target department, since we were using Excel. With the introduction of Oracle Service Cloud, we can add new analyzes easily, and we aim to increase inflows to web and to reduce the volume of inquiries.

— Takeshi Hamamatsu, CEO, Transible Inc.

Starts Optimizes Content and Reduces Inquiries with Oracle Service Cloud

By replacing our FAQ system, OZmall, with Oracle Service Cloud, we optimized contents for smartphones and increased the production of question items. As a result, users' self-solve rate was promoted, and the number of inquiries was greatly reduced.

— Yoshiteru Nakamura, Senior Manager, CS Promotion Group, Administration Department, Starts Publishing Corporation

VOO Boosts Installation and Repair Productivity with Oracle Field Service Cloud
Yamanashi NewMedia Center Automates Questionnaires with Oracle Service Cloud
IIHT Aces Learning Lifecycle with Oracle Cloud
BPI OnDemand Improves Customer Retention with Oracle CX
DIRECTV Colombia Ensures Service Efficiency with Oracle Field Service Cloud Service
Kenya Revenue Authority Raises Citizen Satisfaction with Oracle Service Cloud
Yamaha Chooses Oracle Service Cloud to Ensure an Exceptional Customer Experience
Thermo Fisher Saves 80% of Processing Time with Oracle Service Cloud
Transible Improves Web Value and Reduces Inquiries with Oracle Service Cloud
Starts Optimizes Content and Reduces Inquiries with Oracle Service Cloud
Are Your Best Practices Modern

最新のベストプラクティスが必要な理由

ビジネスアジリティはますます加速しています。より速く、より少ないリソースで、今以上の目標を達成する必要があります。クラウド、モバイル、ソーシャル、アナリティクス、IoT、ビッグデータがあれば、ビジネスを将来に向けて変革させることができます。

最新のベストプラクティスについて詳しく知る

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