高まる一方の顧客の期待と、コミュニケーション・チャネルの増大に対応できますか? Oracle Service Cloudならそれが可能です。ご覧ください。
“Our FAQ portal took time and labor to update and manage, and we could not easily change the analysis type or target department, since we were using Excel. With the introduction of Oracle Service Cloud, we can add new analyzes easily, and we aim to increase inflows to web and to reduce the volume of inquiries.”
— Takeshi Hamamatsu, CEO, Transible Inc.
“By replacing our FAQ system, OZmall, with Oracle Service Cloud, we optimized contents for smartphones and increased the production of question items. As a result, users' self-solve rate was promoted, and the number of inquiries was greatly reduced.”
— Yoshiteru Nakamura, Senior Manager, CS Promotion Group, Administration Department, Starts Publishing Corporation
“We successfully built a unified, omnichannel customer service platform with Oracle Service Cloud. Customers rapidly started engaging with the platform through WeChat, online chat, email, phone, and our self-service customer system. Plus, we ended up with a comprehensive multimedia knowledge base.”
— Shalen Lee, Customer Services Director, Tiens Group
“We significantly improved service delivery to our customers since implementing Oracle Service Cloud. It provides a well-coordinated solution for end-to-end customer issue resolution, which increased our customer satisfaction rate by 6.9 points—to 71.9% satisfaction—and enables us to continuously improve.”
— Grace Wandera, Deputy Commissioner – Marketing & Communication, Kenya Revenue Authority (KRA)
“We developed our own chatbot, KEN FIRST CHATBOT API, which runs on Oracle Cloud Infrastructure and works in collaboration with Oracle Service Cloud. With Oracle, we achieved our original goals, including stability and scalability, and continue to set and realize more milestones.”
— Suguru Sakuma, Executive Division Director, KEN FIRST Co., Ltd.