Compare Oracle Service Cloud to Salesforce

Move from Reactive to Proactive with Oracle Service Cloud

Oracle Service Cloud delivers complete, out-of-the-box, cross-channel customer service in the cloud. With a unified platform for Web, Social and Contact Center, Oracle Service Cloud gives you the power to build stronger customer relationships and deliver more profitable interactions. Salesforce offers only basic cloud customer service that must be augmented by AppExchange solutions at extra cost.

Why Oracle Service Cloud is better:

1. Complete Service Solution
   Full service, cross-channel out-of-the-box solution, lowering cost and risk
2. Configurable Agent Desktop
   Highly configurable, context-driven agent desktop to meet your business needs
3. Flexible Pricing
   Pay only for what you need, without hidden extra charges
4. Out-of-the-Box Customer Portal
   1,000s of customers have easily branded and deployed mobile-enabled support sites
5. Dynamic Knowledgebase
   Dynamically learns from each interaction to provide top and related answers out-of-the-box
6. Integrated Social Customer Service
   Social integrated into agent desktop, with latent semantic analysis to focus on relevant posts
7. Complex Contact Centers
   Deep experience in meeting the needs of even the most demanding contact centers—including high call volume, high availability, and real-time processing
8. Policy Automation
   Proven dynamic, cross-channel application for automation of regulatory and document-based policies
9. Engagement Engine—Chat
   70+ pre-defined chat engagement rules for live agent assistance
10. Master Data Management
    Part of core solution for 360-degree customer view (including social) and real-time analytics and reporting