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Compare Oracle Service Cloud to Salesforce
Modern Service Cloud
Compare Oracle Service Cloud to Salesforce Service Cloud
Request a live demo to see why Oracle Service Cloud provides a better solution than Salesforce. Get an inside look at how Oracle Service Cloud helps you develop lasting, profitable relationships with unified web, social, and contact center experiences.
| Oracle Service Cloud | Salesforce Service Cloud | |
|---|---|---|
| Complete Service Solution | NOW | Partial |
| Configurable Agent Desktop | NOW | Limited |
| Flexible Pricing | NOW | Limited |
| Out-of-the-Box Customer Portal | NOW | Partial |
| Dynamic Knowledgebase | NOW | Partial |
| Integrated Social Customer Service | NOW | Partial |
| Complex Contact Centers | NOW | Limited |
| Policy Automation | NOW | Partner Solution |
| Engagement Engine - Chat | NOW | Limited |
| Master Data Management (MDM) | NOW | Partner Solution |
Move from Reactive to Proactive with Oracle Service Cloud
Oracle Service Cloud delivers complete, out-of-the-box, cross-channel customer service in the cloud. With a unified platform for Web, Social and Contact Center, Oracle Service Cloud gives you the power to build stronger customer relationships and deliver more profitable interactions. Salesforce offers only basic cloud customer service that must be augmented by AppExchange solutions at extra cost.
Why Oracle Service Cloud is better:
- Complete Service Solution
Full service, cross-channel out-of-the-box solution, lowering cost and risk - Configurable Agent Desktop
Highly configurable, context-driven agent desktop to meet your business needs - Flexible Pricing
Pay only for what you need, without hidden extra charges - Out-of-the-Box Customer Portal
1,000s of customers have easily branded and deployed mobile-enabled support sites - Dynamic Knowledgebase
Dynamically learns from each interaction to provide top and related answers out-of-the-box - Integrated Social Customer Service
Social integrated into agent desktop, with latent semantic analysis to focus on relevant posts - Complex Contact Centers
Deep experience in meeting the needs of even the most demanding contact centers—including high call volume, high availability, and real-time processing - Policy Automation
Proven dynamic, cross-channel application for automation of regulatory and document-based policies - Engagement Engine—Chat
70+ pre-defined chat engagement rules for live agent assistance - Master Data Management
Part of core solution for 360-degree customer view (including social) and real-time analytics and reporting
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