Compare Oracle Service Cloud to Salesforce

Salesforce vs. Oracle Service Cloud
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Compare Oracle Service Cloud to Salesforce Service Cloud

Request a live demo to see why Oracle Service Cloud provides a better solution than Salesforce. Get an inside look at how Oracle Service Cloud helps you develop lasting, profitable relationships with unified web, social, and contact center experiences.



  Oracle Service Cloud Salesforce Service Cloud
Complete Service Solution NOW Partial
Configurable Agent Desktop NOW Limited
Flexible Pricing NOW Limited
Out-of-the-Box Customer Portal NOW Partial
Dynamic Knowledgebase NOW Partial
Integrated Social Customer Service NOW Partial
Complex Contact Centers NOW Limited
Policy Automation NOW Limited
Engagement Engine - Chat NOW Limited
Master Data Management (MDM) NOW Partner Solution

Move from Reactive to Proactive with Oracle Service Cloud

Oracle Service Cloud delivers complete, out-of-the-box, cross-channel customer service in the cloud. With a unified platform for Web, Social and Contact Center, Oracle Service Cloud gives you the power to build stronger customer relationships and deliver more profitable interactions. Salesforce offers only basic cloud customer service that must be augmented by AppExchange solutions at extra cost.

Why Oracle Service Cloud is better:

  1. Complete Service Solution
    Full service, cross-channel out-of-the-box solution, lowering cost and risk
  2. Configurable Agent Desktop
    Highly configurable, context-driven agent desktop to meet your business needs
  3. Flexible Pricing
    Pay only for what you need, without hidden extra charges
  4. Out-of-the-Box Customer Portal
    1,000s of customers have easily branded and deployed mobile-enabled support sites
  5. Dynamic Knowledgebase
    Dynamically learns from each interaction to provide top and related answers out-of-the-box
  6. Integrated Social Customer Service
    Social integrated into agent desktop, with latent semantic analysis to focus on relevant posts
  7. Complex Contact Centers
    Deep experience in meeting the needs of even the most demanding contact centers—including high call volume, high availability, and real-time processing
  8. Policy Automation
    Proven dynamic, cross-channel application for automation of regulatory and document-based policies
  9. Engagement Engine—Chat
    70+ pre-defined chat engagement rules for live agent assistance
  10. Master Data Management
    Part of core solution for 360-degree customer view (including social) and real-time analytics and reporting

In the Spotlight

  • Social Customer Service

    Social Customer Service

    Oracle helps you use social channels to get ahead of service issues.

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  • Hear From Customers

    Hear From Customers

    See how our customers have transformed their web customer service.

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  • Oracle Customer Experience Blog

    Oracle Customer Experience Blog

    Read the latest service news.

    Read now

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