Request a live demo to see why Oracle Service Cloud provides a better solution than Salesforce. Get an inside look at how Oracle Service Cloud helps you develop lasting, profitable relationships with unified web, social, and contact center experiences.
|Oracle Service Cloud||Salesforce Service Cloud|
|Complete Service Solution||NOW||Partial|
|Configurable Agent Desktop||NOW||Limited|
|Out-of-the-Box Customer Portal||NOW||Partial|
|Integrated Social Customer Service||NOW||Partial|
|Complex Contact Centers||NOW||Limited|
|Engagement Engine - Chat||NOW||Limited|
|Master Data Management (MDM)||NOW||Partner Solution|
Oracle Service Cloud delivers complete, out-of-the-box, cross-channel customer service in the cloud. With a unified platform for Web, Social and Contact Center, Oracle Service Cloud gives you the power to build stronger customer relationships and deliver more profitable interactions. Salesforce offers only basic cloud customer service that must be augmented by AppExchange solutions at extra cost.
Why Oracle Service Cloud is better: