Increase business agility and lower IT costs with an open industry architecture. Oracle Digital Experience for Communications supports TM Forum™ Open Digital Architecture and open APIs, making it easy for you to rapidly deploy new services while maintaining interoperability with existing systems. Deliver omnichannel, digital-first, and contextual experiences while lowering IT costs and risk.
Keep up with the pace of business by quickly innovating at the experience layer while maintaining interoperability with systems of record.
Use a business-friendly application to design and launch new products, offers, and services. Any application can then use the catalog in a decoupled fashion.
Because customer, order, product, and asset data is often spread across multiple systems and applications, use an industry standard data model to help you normalize that data.
Use application- and vendor-agnostic approaches to operate your business successfully in a multivendor environment.
Decouple CX from IT. Industry-standard interfaces, APIs, and data models enable decoupling of systems of engagement from systems of record, lowering risk and cost while improving the value of your existing IT investments. Introduce innovations to the market faster and enable more deliberate transformation of underlying mission-critical systems.
Deliver leading employee and customer experiences by leveraging Oracle’s next-generation, AI-driven user experience. Use open APIs to deliver complete solution capabilities within your own experiences.
Maintain customer data quality and consistency across your Digital Experience for Communications and other existing applications. Optimize business performance with distributed subscription mastering protocol. Focus on innovating with an orderly and reliable change management lifecycle.
Stay agile with event-driven data propagation across applications, including business intelligence, using an industry-standard model for customer events. Respond to key customer events in real time to drive highly contextual user engagements.
Use data and AI to launch offers, acquire and retain customers, deliver omnichannel commerce and customer care, and fulfill and monetize services at scale.
"Oracle is further demonstrating the industry value of adopting extensible open APIs to expose and consume a catalog of capabilities to drive innovation and monetization of new products and services."
Jason Rutherford, Senior Vice President and General Manager, Oracle Communications, Applications
TM Forum recently concluded their virtual Digital Transformation World Series (DTWS). Which, as always, worked to tackle the top challenges facing the Communications industry. There were multiple opportunities for debate, discussion, and collaboration on how best to move forward in today’s 5G world.
Throughout the course of the four-week event, I interacted with many of our customers, delivered a keynote address, and joined multiple CXO sessions. Read this post below to read my top four takeaways from DTWS, including: 5G growth centers, what drives digital transformation, cloud and automation, and more.
Read our point of view on each of these themes and how we are bringing them to life in our product strategy.Read the full blog
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