Your customers expect the same experience with your brand, regardless of where the interaction takes place—on social media, online, in-store, on your mobile app, on your website, or through the call center. If you fall short of these expectations, customers will easily jump to any number of better options, putting your business at risk. In hyper-competitive, commoditized markets, customer experience is a competitive advantage.
Oracle CX Cloud Suite helps companies leverage the customer experience to differentiate, innovate, and improve business results. It is the most complete, integrated, and extensible customer experience solution available in the market.
Oracle CX Cloud Suite breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ). Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle's approach enables your company to:
Delivering the right message to the right person at the right time through a range of communication channels requires the ability to quickly collect data, gain insight, and parlay that insight into action. Modern marketing enables you to create personalized, meaningful experiences for customers, turning casual prospects into passionate advocates and achieving more revenue faster.
Today's mobile salesforce needs a CRM system that is easy to use and provides the relevant information they need to make sales faster. Sales management needs real-time insight into pipeline opportunities and sales numbers, and an efficient avenue for managing sales reps on the go. Oracle Sales Cloud delivers all that and more.
Shoppers demand personalized, omni-channel experiences across their journeys. To deliver this, merchants must have a flexible cloud platform that simplifies connections to other systems, streamlines site management, and offers the ultimate brand control. Oracle Commerce Cloud empowers merchants to become more agile and reduce their costs while delivering experiences that lead the commerce evolution.
Tap the power of social media to fuel improved customer experience with better insights, more targeted and effective content, better service, and real-time collaboration. Capture only the relevant conversations around your brand and use advanced analytics to make use of those insights quickly.
A modern, integrated customer service approach leverages a multichannel environment to provide better service at a reduced cost, monitors social media to identify and address potential service issues, and helps drive higher sales conversions.
Both enterprises and fast-growing midsize companies are looking for ways to streamline the entire opportunity-to-quote process as a critical component of their CRM program. By making the entire sales process more efficient—including product selection, configuration, pricing, quoting, ordering, and approval workflows—businesses are able to deliver better customer service and scale for growth.
Find out how Oracle enables you to break through organizational barriers to create a comprehensive CRM program.Read the Solution Brief (PDF)
Explore the advantages of providing a consistent customer experience across channels.Watch the Video (2:24)
See why a modern CRM system needs a modern data platform and rapid operational integration.Read the Article
* Source: "Global Insights on Succeeding in the Customer Experience Era," Oracle, (2013) from market research survey of 1,300 global senior execs in North America, Europe, Asia Pacific and Latin America.