Accelerate Your Transformation

Markets are advancing. Technology is disrupting. Customer needs are evolving. Oracle Customer Experience (CX) solutions help you adapt to these changes and drive digital transformation.

To find out how, request an innovation session with an Oracle CX expert.

Step into the CX Future

Oracle CX

Digital disruption has caused greater market competition. Businesses that fail to transform are falling behind. With the stakes higher than ever, modern organizations must leverage the best customer experience technology while supporting their strategic roadmap, whether that’s tiered replacement of key features, a full digital upgrade, or an extension of their modern cloud applications.

Only Oracle Customer Experience (CX) Cloud delivers a pre-integrated CX suite to provide end-to-end CX technology in the cloud. Oracle is the only vendor that can seamlessly support digital transformation without reliance on multiple partners. This is done with specific future-ready roadmaps to help organizations evolve and programs designed to help them upgrade with the cloud.

Experience tomorrow’s CX, today with Oracle CX.

Marketing

Create personalized, meaningful experiences for customers. Achieve greater revenue faster by turning potential prospects into passionate advocates.

  • Tap into customer conversations and build relevant content for personas
  • Transform digital, offline, commerce, and other data into actionable insight
  • Deliver adaptive experiences using real-time behaviors, preferences, and interests
  • Simplify data, apps, and paid media without the need for IT support

Sales

Engage customers earlier, accelerate and close more deals, and gain real-time insight into pipeline opportunities—all while managing sales reps on the go.

  • Easily deploy and use your CRM system
  • Drive sales results through complete mobility and multiple screens
  • Optimize sales performance with powerful analytics
  • Enhance productivity with integrated communication, coaching, and team selling

Service

Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact-center experiences.

  • Be consistent as engagements move across channels
  • Deliver the right answers—at the right time—every time
  • Capture actionable insight for greater customer value
  • Provide reliable, adaptive experiences anywhere

Configure, Price, and Quote

Ensure accuracy across all quotes, shorten sales cycle times, and use guided product configurations to increase opportunities.

  • Streamline the entire opportunity-to-quote process
  • Enable everyone—from sales reps to channel partners—to sell more
  • Automatically generate 100 percent accurate, customer-friendly quotes in minutes
  • Sell more profitably with price, discount, and margin control, as well as automated approvals

Commerce

Stay ahead of shopper demands and competitors, simplify connections, streamline site management, and gain ultimate brand control.

  • Go live quickly with retail and B2B in a single SaaS platform
  • Easily customize your brand experience without limits
  • Consolidate everything you need in one place
  • Innovate and grow with a proven leader

How Does Your CX Stack Up?

Take this one-minute assessment to find out how your experiences compare to your peers. Assess your current proficiency and how well your CX is prepared for the future.

Customer Success

Learn how Oracle customers are using Oracle CX Cloud to transform their businesses and engage customers in new and better ways.

Mack Trucks
Mack Trucks

Director of Marketing Communications Neil Tolbert explains how Oracle Marketing Cloud transformed the company’s marketing function while documenting its contribution to sales.

Panasonic
Panasonic

Senior Manager of Customer Service and Business Systems Rhiannon Ainge explains how Oracle CX Cloud has played a pivotal role in supporting Panasonic’s strategy and vision.

Freddie Mac Drives Marketing Innovation with Oracle
Freddie Mac

Senior Manager Digital Strategy Jessica Gessner explains how Oracle CX Cloud empowered their teams to intelligently assess diverse consumer data points and solidify relationships.

Digital Transformation of Customer Experience Management: The Role of Cloud Technology

Join Oracle Director of Product Management, Austin Miller, and Aberdeen Analyst, Omer Minkara‏, in this on-demand webinar and discover how digital transformation influences customer experience programs.

In the News

Transform Your Business

CX TECH
The Cost of CRM Software: Cloud vs. On Premise

You may agree with the point of view that old technology cannot compete with new technology. Indeed, the largest customer relationship management (CRM) software vendors in the market will have you believe this is true...

INSIGHTS
Is the Cloud Safe?

Gauging by the standards of traditional businesses, the cloud is a toddler that splashed onto the scene just recently. When viewed in the context of the rapid IT evolution, though, this technology is already quite mature...

CX TECH
5 Reasons You’re Falling Behind in Customer Experience

A recent Brandwatch study has given us a look at some of the top brands in the US when it comes to customer experience. The study evaluates brands on factors like emotion elicited, perceived value, and service provided...

CX TECH
3 Ways Cloud Technology Improves Customer Experience

The 2018 IDG Cloud Computing study revealed that 73% of organizations have at least one application or a portion of their computing infrastructure in the cloud. And when it comes to customer experience, 57% of survey respondents...

VOICES
These Chatbot Examples Are Pioneering the Future of CX

This Atlanta-based healthcare system has been using a HIPAA-compliant chatbot to help prospective patients find answers to their questions, faster. Now 8 months old, this chatbot has fielded more than 16,000 conversations...

CX TECH
Machine Learning vs Artificial Intelligence – Understanding New Business Technologies

Artificial intelligence (AI) has been the stuff of science fiction for decades, yet technology is finally bringing intelligent computer systems to life. While Elon Musk has warned that AI could create immortal dictators...

To see how your business can benefit and continue to evolve from digital transformation, request an innovation session with an Oracle CX expert.