Get Ready for Tomorrow's CX, Today

Accelerate Your Transformation
Accelerate Your Transformation

Markets are advancing. Technology is disrupting. Customer needs are evolving. Oracle Customer Experience (CX) solutions help you adapt to these changes and drive digital transformation.

To find out how, request an innovation session with an Oracle CX expert.

 

Step into the CX Future

Discover Oracle Customer Experience
  • Oracle CX
  • Marketing
  • Sales
  • Service
  • Configure, Price, and Quote (CPQ)
  • Commerce
  • 86%

    of your customers will pay more for a great customer experience.

    Source: Walker Information: “Customers 2020: A Progress Report,” October 2017

  • With Oracle Customer Experience Cloud, you can exceed customer expectations. On top of a world-class data layer, Oracle’s CX ecosystem is comprised of modern applications that fit together seamlessly and connect with other vendors’ products. The suite is modular and easily expandable. Meet today’s needs with one application; tomorrow’s with the entire suite.

  • Create personalized, meaningful experiences for customers. Achieve greater revenue faster by turning potential prospects into passionate advocates.

    • Tap into customer conversations and build relevant content for personas
    • Transform digital, offline, commerce, and other data into actionable insight
    • Deliver adaptive experiences using real-time behaviors, preferences, and interests
    • Simplify data, apps, and paid media without the need for IT support
  • Engage customers earlier, accelerate and close more deals, and gain real-time insight into pipeline opportunities—all while managing sales reps on the go.

    • Easily deploy and use your CRM
      system
    • Drive sales results through complete mobility and multiple screens
    • Optimize sales performance with powerful analytics
    • Enhance productivity with integrated communication, coaching, and team selling
  • Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact-center experiences.

    • Be consistent as engagements move across channels
    • Deliver the right answers—at the right time—every time
    • Capture actionable insight for greater customer value
    • Provide reliable, adaptive experiences anywhere
  • Ensure accuracy across all quotes, shorten sales cycle times, and use guided product configurations to increase opportunities.

    • Streamline the entire opportunity-to-quote process
    • Enable everyone—from sales reps to channel partners—to sell more
    • Automatically generate 100 percent accurate, customer-friendly quotes in minutes
    • Sell more profitably with price, discount, and margin control, as well as automated approvals
  • Stay ahead of shopper demands and competitors, simplify connections, streamline site management, and gain ultimate brand control.

    • Go live quickly with retail and B2B in a single SaaS platform
    • Easily customize your brand experience without limits
    • Consolidate everything you need in one place
    • Innovate and grow with a proven leader

 

How Does Your CX Stack Up?

How is your CX? Take this two-minute assessment to find out how your experiences compare to your peers. Assess your current proficiency and how well your CX is prepared for the future.

Customer Success

Learn how Oracle customers are using Oracle CX Cloud to transform their businesses and engage customers in new and better ways.

  • Mack Trucks

    Mack Trucks

    Director of Marketing Communications Neil Tolbert explains how Oracle Marketing Cloud transformed the company’s marketing function while documenting its contribution to sales.

    Watch the video (1:12)
  • Panasonic

    Panasonic

    Senior Manager of Customer Service and Business Systems Rhiannon Ainge explains how Oracle CX Cloud has played a pivotal role in supporting Panasonic’s strategy and vision.

    Watch the video (1:58)
  • Freddie Mac

    Freddie Mac

    Senior Manager Digital Strategy Jessica Gessner explains how Oracle CX Cloud empowered their teams to intelligently assess diverse consumer data points and solidify relationships.

    Watch the video (2:42)
Creating Smarter CX

Discover how building smarter relationships between brand and consumer is key to long-term success.

To see how your business can benefit and continue to evolve from digital transformation, request an innovation session with an Oracle CX expert.