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Connect traditional CRM data and new, cross-channel data forms—behavioral data, Internet of Things (IoT), and third-party data—to create a dynamic customer data profile.
Anticipate and predict customer behavior in order to optimize your results. Oracle CX features connected intelligence services, enhanced by artificial intelligence (AI), IoT, and behavioral analytics.
Simplify IT complexity and connect the front- and back-office to improve operational efficiency and streamline digital transformation.
Manage and share content and digital assets across your organization and with external partners, and supply content to power B2B and B2C omni-channel experiences with content.
Rapidly build, deploy, and manage modern, API- and mobile-first cloud applications using Oracle’s open, standards-based platform.
Provide secure access, monitor your cloud environment, and address IT governance and compliance requirements.
Extend your solutions with applications and services developed by Oracle Partners.
Leverage social technology to understand your customers and enable real-time collaboration among employees and partners.
Whether you’re in marketing, sales, service, or commerce, Oracle offers easy, drag-and-drop tools that let you configure, customize, and personalize your CX cloud applications.
You make an impact on every aspect of customer experience. Oracle offers tools that help you empower your sales, service, marketing, and commerce teams with clean customer data, relevant insights, business process automation, and more.
Be an innovation hero. Use new methods to create closer connections with customers. With the help of Oracle’s open, standards-based CX platform, you can build, deploy, and manage modern, API-first, mobile-first cloud applications.
Data is the heart of customer experience. Your customers want to feel like you know them, so compiling and maintaining clean, complete, and consolidated data is mission critical. Data acquisition from multiple sources, distribution, stewardship, and compliance must be handled seamlessly and securely. Oracle’s data solutions are built to help.
Cloud-enabled emerging technologies and best practices are revolutionizing finance.
AI is now part of the daily vocabulary of CX professionals. But exactly what is it?
Experts share advice about using data personalization responsibly.
Janett Liriano CEO of Loomia is creating the next generation of customer experience with smart materials and textile circuits.
Oracle’s CX platform solutions are the backbone of the Oracle CX suite and ensuring personalized customer experiences. Oracle delivers an interconnected, smarter approach to customer experience with connected data, connected intelligence, and connected experiences.