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Oracle Standalone Cobrowse Cloud Service enables agents to see a customer's screen in real time. Solve issues faster, increase revenue per call, and create positive customer interactions on web and mobile channels.
Customers launch a cobrowse session from your website within one click. Customer engagement windows display company messaging and branding.
A customer has opened a window during a cobrowse session that is masked from the agent’s view. Privacy options include masking of any combination of specific browser and desktop content.
The web-based Agent Console can be added to any existing agent desktop or workflow. The agent simply enters a session ID code to connect to cobrowse with a customer.
Cobrowse capabilities can be added to a native iOS or Android application to allow cobrowsing within the app content.
“Cobrowsing was an invaluable tool for our online banking system migration and the ongoing support of the home banking website...”
“It saves us time, because there's no confusion over what the issue is. Our support team can see a supplier's screen and help solve a problem or answer a question right away.”