Beyond Traditional SFA to Full Sales Force Productivity

Traditional CRM and SFA are a thing of the past. Oracle Engagement Cloud goes beyond the tools of the past. Our solution combines automation and productivity tools to keep today’s sales force focused, connected, and informed while on the go. With a full spectrum of capabilities accessible on mobile devices, the web, and within familiar email applications, sales teams have all the innovative tools that they need to close more deals.

Overview

Supercharge Your Sales Teams

Automation

Automation

Enable reps to focus on what matters by harnessing the power of automation in new ways. Digital assistants deliver key information anytime, anywhere. AI surfaces insights to help drive deals forward based on data, not just intuition.

Workspaces

Workspaces

Every task, from diving in to actionable, drill-down dashboards to elastic search to auto-completing data entry, is designed to be quick and easy for every user.

Connectivity

Connectivity

No matter where users are or what tools they use to get work done, Oracle CX for sales is an embedded part of their daily workflows. The CX mobile app keeps the team connected on the go, allowing reps to get work done—even in offline mode.

Collaboration

Collaboration

Oracle CX solutions break down silos to ensure that marketing, sales, and service are all collaborating, ensuring visibility and consistency across the customer journey. That’s how brands are delivering on the full promise of connected CX.

Key Capabilities

How Oracle Can Help

Beyond SFA

Oracle Engagement Cloud: Sales Foundation

Go beyond traditional sales force automation and take advantage of tomorrow’s sales force automation today. Oracle Engagement Cloud Sales Foundation helps teams manage the entire sales lifecycle including leads, accounts, contacts, opportunities, assets, activities, deal calendars, and assessments.

Mobile Experience

Oracle CX Enterprise Mobile

A mobile app designed for today’s sales team. Available from the Apple App Store or Google Play, Oracle CX Enterprise Mobile is a fully customizable mobile app experience that keeps on-the-go sales teams productive while improving user adoption and engagement through strategic push notifications.

Digital Sales Assistant

Oracle Autonomous Digital Assistant

Enable reps to work smarter and faster using conversational AI. Oracle Autonomous Digital Assistant surfaces the data and insights that matter, using sales- and CPQ-specific skills to get sales reps to the information they need faster using a voice-controlled conversational interface.

Email Integration

Oracle Engagement Cloud: Email Integration and Top Connections

The email integration capabilities within Oracle Sales Cloud go beyond email, calendar, and task syncing. The top connections feature helps sales reps identify internal team members with a strong relationship to their accounts. Integrated meeting wrap-up tools make it easier than ever to keep opportunity records up to date.

Smart Collaboration

Oracle Engagement Cloud Collaboration

Whether you’re using native collaboration tools or connecting with existing third-party tools like Slack and Microsoft Teams, Oracle Engagement Cloud makes collaboration an embedded part of the experience.

Business Intelligence

Oracle Customer Experience Analytics

Leverage Oracle’s built-in, powerful business intelligence (BI) solutions, included and embedded within Oracle Engagement Cloud. Access more than 500 metrics and hundreds of prepackaged reports to surface actionable business insights.