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Smarter, Faster, Better Customer Service

Oracle Engagement Cloud’s flexible technology enables you to support your service team’s unique needs. Differentiate your brand by connecting customers using accurate and personalized responsiveness.

Increase Insight, Improve Customer Experience

Highly Engaged Service

Maximize Indirect Sales Execution

Multi-Org Collaboration

Connect service interactions seamlessly across the entire customer journey, allowing your teams to stay informed on high-value accounts.

Service Issue Management

Service Issue Management

Guide customers on how to solve their problems by managing and tracking service requests confidently across channels.

Agent Productivity

Agent Productivity

Maximize productivity by providing your agents with a highly intuitive and efficient experience out of the box.

Multi-Business Unit Support

Connected Back Office

Provide phenomenal customer care with a complete end-to-end service solution by connecting your supply chain, customer service and field service solutions out of the box.

Knowledge Management

Knowledge Management

Deliver rich knowledge interactions providing the most relevant answers from all sources across a global organization. Control your knowledge articles by public status, brand, product, or customize groups using document control and versioning.

Omnichannel Interactions

Omnichannel Interactions

Create a digital experience with the look and feel of your existing website across desktop and mobile using a true WYSIWYG design editor with digital customer service. Connect your customers via live chat and cobrowse with your agents using the omnichannel live window.

Service Analytics

Service Analytics

Make informed decisions on agent and team performance with detailed performance analytics. Create visibility across all channels in your service organization.

Key Capabilities

Service for Engagement Cloud

Sales and Service for the Future

Oracle Engagement Cloud

Explore the power of combining sales and service. Gain flexibility and agility while driving revenue—without the hidden costs of unnecessary, third-party tools.

Brand-Setting Service

Oracle Engagement Cloud: Service Foundation

Oracle Engagement Cloud’s service foundation is the underpinning for the connected service it delivers, empowering your teams to offer exceptional experiences.

Connected Experience

Oracle Digital Customer Service

With Oracle Engagement Cloud’s digital customer service, you can empower customers to find the right answers to their inquiries and easily interact with your brand.

Face-to-Face Interactions

Oracle Field Service Cloud Service

Oracle Field Service Cloud gives you everything you need to empower field agents and deliver amazing service experiences.

Intelligent Advice

Oracle Policy Automation

Provide intelligent advice to your customers and help your agents provide personalized, proactive service.

Business Intelligence

Oracle Customer Experience Analytics

Leverage Oracle’s powerful business intelligence solutions that are included and embedded within Oracle CX for sales. Access more than 500 metrics and hundreds of prepackaged reports to surface actionable business insights.

Learn how to master the new science of sales.