Customer Communication—Features

Keep Customers Informed

Give customers more choices, more flexibility, and more information. Communicate via predictive alerts on your customers’ preferred channels before and after scheduled appointments.

  • Keep your customers informed while empowering them to cancel or reschedule their appointment, if necessary.

Feature

Benefit

  • Proactive appointment alerts

    • Reduce inbound calls and minimize average CSR handling time by sending automated messages to customers the day before and the day of appointments.
  • Outbound and inbound messaging capabilities

    • Reduce customer no-shows and unnecessary truck rolls by enabling customers to reschedule or cancel appointments.
  • Multichannel communication options

    • Empower customers to choose their preferred communication channel, including text, e-mail, or voice.
  • Automated post-appointment surveys

    • Improve customer satisfaction, receive timely feedback, and respond to customers faster.
  • Configurable timing and frequency

    • Set communication type, timing, and frequency, based on business or customer preferences.


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