Field Service Routing—Features

Precise Routing Optimizes the Workday

Assign jobs intelligently with the industry’s only time-based, predictive routing engine. Ensure that the right mobile employee—with the right skills and equipment—is assigned to the right job, every time.

  • Automatically assigns the right job to the right person, creating optimized schedules and highly efficient routes that satisfy customer requirements and reduce costs.

Feature

Benefit

  • Time-based, predictive, and self-learning routing engine

    • Accelerate planning with the fastest available routing engine. Route 10,000 appointments to 1,000 techs in four minutes.
  • Job assignment based on SLAs, skills, location, and availability

    • Optimize allocation of jobs to ensure a highly productive workforce and improve customer satisfaction.
  • Batch, dynamic (drip feed) and hybrid work order assignment

    • Customize how field employees receive route, schedule, and job details to align with your business procedures.
  • Simultaneous routing plans

    • Use one system across the organization to create routing plans for multiple lines of business.
  • Routing visualization displays multiple plan results for comparison

    • Know what plans produce the most optimized routes based on specific business needs.


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