Oracle CX Service for VPs of Knowledge Management

Oracle CX Service for VPs of Knowledge Management
Get the Right Information to the Right People

Enable Better Customer Service

Improve Your First-Contact Resolution
Information Access Information Access

How can you improve your first-contact resolution?

Consistently provide the right answers to your customers’ inquiries at the point of need, improving customer satisfaction and increasing staff productivity.


Deliver Knowledge to Customers
Leverage Multiple Channels Leverage Multiple Channels

Can you deliver knowledge to customers and agents across multiple channels?

Use one consolidated knowledgebase across channels and departments, making it easy to author, publish, and maintain knowledge and find relevant information.



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