Solutions for Service

Deliver unique customer services through organic channels, knowledge-driven interactions, and automation.

Digital Service

Equip with Smarter Self­-Service

Oracle Service Cloud enables visitors to find answers online from any device. The self-learning knowledge base improves with every customer interaction and provides deep and valuable insight into every customer or trend.

Contact Center

Provide Effortless Service Agent Experiences

Oracle’s intuitive, productive, integrated, contextual and scalable cross-channel contact center solution enables your agents to focus on the customer instead of multiple applications.

Knowledge Management

Deliver Effortless Customer Experiences

Knowledge management is the cornerstone of great customer service, enabling agents and organizations to provide highly interactive and engaging customer experiences.

Policy Automation

Deliver Personalized Advice and Automate Decisions

Oracle Policy Automation enables personalized, agile, and transparent advice across the organization and throughout the customer service experience.

Field Service

Exceed Customer Expectations with Fast, Timely Service Management

Oracle Field Service Cloud Service is built on time-based, self-learning, and predictive technology, enabling you to solve business problems while empowering your field service organization. This configurable and scalable solution supports your users with accuracy, context, and intelligence.

Solutions by Role

For Service Organizations

Service Executives

As a service leader, your goal is to exceed customer expectations, empower agents to deliver personalized and efficient service, and transform customer experiences.

Featured CX
Digital Self-Service

Offer an array of digital engagement options.

Contact Center

Empower employees to exceed expectations.

Policy Automation

Automate decisions and deliver personalized advice.

Service Agents

More than anything else, customer-obsessed agents need an easy, obstacle-free working environment to focus on the customer, not systems. Oracle delivers with a unified, cross-channel desktop, knowledge, and guidance.

Featured Products
Cross Channel Contact Center

Resolve cases across all channels.

Email Management

Handle high volumes of email efficiently.

Computer—Telephony Integration

Quickly and easily integrate with industry-leading, best-of-breed CTI vendors.

Knowledge Managers

Oracle Knowledge Management is built on a best-in-class foundation, delivering rich capabilities including natural language processing (NLP) search, industry dictionaries, machine learning, flexible authoring and publishing, rich analytics, customizable self-service, and agent-facing knowledge.

Featured Products
Language Management

Empower globalization with best-in-class language support.

Proactive Answers

Deliver the most relevant answers to customers and agents.

Enterprise Content Search

Search multiple knowledge repositories simultaneously.

Field Service Managers

Oracle Field Service Cloud Service is built on time-based, self-learning, and predictive technology, enabling you to solve business problems while empowering your field service organization. This configurable and scalable solution supports your users with accuracy, context, and intelligence.

Featured Products
Capacity Management

Leverage planning tools to optimize resources.

Mobility

Empower mobile employees with critical job information.

Routing and Scheduling

Get the right employee with the right skills for every job.

IT and Developer

Be an innovation hero. Create enjoyable experiences for customers and business users. Leverage a wide range of tools to work smarter and faster. Flexible, scalable, and secure, Oracle’s unified CX platform meets complex business needs while enabling you to connect, extend, and integrate your existing systems.

Featured Products
Standards-Based APIs

Integrate apps rapidly and cost effectively.

Visual Design Tools

Empower business users and designers with visual tools.

Security

Trust industry-leading security compliance certifications.

SmarterCX

Innovations in Service

The SmarterCX Approach to Service

Oracle’s service solutions are part of an interconnected, smarter approach to customer experience, offering connected data, connected intelligence, and connected experiences.