Tap into the World’s Largest Focus Group

Deliver the best customer experience wherever and whenever your customers engage with you on social channels. Oracle Social Cloud empowers your business to uncover better insights, engage at the speed of social, create relevant content, and measure your efforts along the way. Leverage the power of social media across your organization to drive real business results.

Compelling and Connected Experiences

Social Cloud Product Features

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Listening

Customers are constantly sharing their views. Companies that listen to their customers can offer better products, create more targeted messaging, and learn how to best engage with the right customers, in the right place, at the right time.

Listening

Engage

Successful engagement via social media means the ability to monitor and respond to high volumes of messages across many channels. The Oracle Social Engage platform empowers marketers to manage all of these activities through a visually stunning, easy-to-navigate interface.

Engage

Publish

Deliver compelling messages to the right audience at the right time. With the Publish feature, marketers can create content, schedule a post, and publish to a targeted audience across multiple social media channels—all at once.

Publish

Insights

Empower marketers to discover, analyze, and report to measure campaign impact across paid, owned, and earned social data. Insights allows customers to add both owned and earned data analytics modules to customizable dashboards.

Insights

Connect Globally

Your customers span the globe and are interacting across various social networks, from different locations, and in different languages. To succeed in today’s global world, an organization’s social solution has to listen, publish content, engage across channels, analyze campaign impact, and learn—with no location or language barriers.

Connect Globally
Optimal Customer Experiences

What’s New

Global Listening

Global Listening

  • Provides expanded Listen global coverage that includes Sina Weibo, a popular microblogging site in China
  • Offers insight into consumer conversations in Asia-Pacific markets
Expanded Regional Languages

Expanded Regional Languages

  • Provides broadened listening for India that includes language support for Gujarati, Bengali, and Telugu
Entity Support

Entity Support

  • Displays which companies, people, brands, and locations are mentioned in relevant conversations to inform sponsorship opportunities, executive share of voice, and influencer analysis
  • Provides optimization for social or news content
  • Provides Semantic API
Coming Soon

Coming Soon

  • Refreshed user experience
  • New integration with Oracle Service Cloud
  • Quick search capabilities with Topic Explorer feature
Social Cloud Success

Customer Stories

Mack Trucks logo

Mack Trucks: Creating Tangible Leads with Oracle Solutions

 

Mack Trucks

Using virtual reality, social media, and more, Mack Trucks launched its new Anthem model with the help of Oracle tools.

2degrees Mobile Ltd logo

2degrees Mobile Ltd: Easily Monitor and Respond to Relevant Social Conversations

 

2degrees Mobile Ltd.

2degrees Mobile monitors customer sentiment and competitor activities across social channels and provides actionable insight with Oracle Social Cloud.

Cummins logo

Cummins: Using Data-Driven Insights Across Social Channels to Drive Customer Engagement

 

Cummins

Cummins integrates social data from customer responses into a single dashboard to inform decisions on how to serve customers better.

Dow logo

The Dow Chemical Company: Using Social Listening for Data-Driven Decisions

 

Dow

Hear how data, in combination with social listening, helps make Dow an effective market and customer-driven organization.

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