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Oracle Service Cloud Products

Web Customer Service Solutions
Meeting Online Service Expectations

Web Customer Service

Reduce the Cost of Customer Service

Reduce the Cost of Customer Service

With rising costs across your service channels and increasing customer demands, you need an easy way to provide quality care that delights customers while keeping costs down.

Web Customer Service Products

Web Customer Service Products

  • Web Self-Service

    Empower customers to resolve their own issues in a robust, easy-to-use customer portal.

  • Community Self Service

    Enable customers, partners and employees to collaborate on support issues using Facebook and leveraging a peer-to-peer community that’s embedded seamlessly within the support website.

  • Email Support

    Ensure that customers can submit incidents and receive answers and responses through email, SMS and on the web.

  • Live Chat

    Chat with customers through assisted online service interactions.

  • Co-browse

    Visually guide your customers by seeing their screen in real-time.

  • Smart Engagement

    Intelligently engage with customers at every touch point.

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