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We suggest you try the following to help find what you're looking for:
|Oracle Service Cloud||Zendesk|
|Complete Multichannel Platform||Yes||Limited|
|Social Customer Service||Yes||Limited|
|Dynamic, Cross-channel Policy Automation||Yes||No|
|Fully Scalable and Global||Yes||No|
Oracle Service Cloud is a complete and proven multichannel service and support suite. And it is superior to Zendesk. Here's why: