Oracle is a Leader in IDC MarketScape: WW Manufacturing Service Life Cycle Management

IDC MarketScape: Worldwide Manufacturing Service Life Cycle Management Platforms 2022 Vendor Assessment

Understand how vendors differ in their approach to helping manufacturers service a product through its lifetime and why Oracle was named a Leader.

To meet new expectations for service delivery and customer experience, manufacturers are investing in scalable solutions that inform the entire service life cycle.

Oracle has been named as a Leader in this area due in part to its connected capabilities across customer support, service request, service planning, service execution and field service, spare parts management, warranty management, and recalls, among other processes.

Unified platform of cloud applications automates the entire service life cycle

Oracle is helping manufacturers in their digital service transformation journey by:

  • Enabling you to transform at your own pace; our solutions work with your existing technology investments without complex integration, the need for third-party marketplace apps, or future migration requirements.
  • Unifying customer, asset, inventory, order, and process data seamlessly. Oracle Field Service is available on any device, ensuring transparency across the entire service value chain.
  • Operating reliably at any scale, flexibly supporting multiple lines of business and service use cases.
Oracle has built a culture of innovation, which ensures consistent and continuous improvements of the platform to evolve with the needs of the market.

IDC MarketScape: Worldwide Manufacturing Service Life Cycle Management Platforms 2022 Vendor Assessment

Learn why Oracle is a Leader in service life cycle management

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

Help your field service technicians help customers

Increase efficiency, reduce costs, and deliver remarkable customer experiences.

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