Understand the importance of connected capabilities in digital customer support, service request management, service planning, field service, spare parts, warranties, and recalls, as well as why Oracle is positioned in the Leaders category.
Source: "IDC MarketScape Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment", By: Aly Pinder, October 2023, IDC #US49989623
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.