With rising costs across your service channels and increasing customer demands, you need an easy way to provide quality care that delights customers while keeping costs down.
Empower customers to resolve their own issues in a robust, easy-to-use customer portal.
Enable customers, partners and employees to collaborate on support issues using Facebook and leveraging a peer-to-peer community that’s embedded seamlessly within the support website.
Ensure that customers can submit incidents and receive answers and responses through email, SMS and on the web.
Chat with customers through assisted online service interactions.
Visually guide your customers by seeing their screen in real-time.
Intelligently engage with customers at every touch point.