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Best-in-class providers recognize the impact of talent on HCAHPS patient satisfaction scores and are more likely than other providers to develop clear processes to manage workforce performance.* With Oracle Modern Best Practice, you can use mobile, social, analytics, and the cloud to ensure that talent goals are aligned with your institution’s business objectives, such as improved patient satisfaction. Track the goals and activities that affect the performance of your physicians, nurses, and administrative staff. Draft, review, and finalize individual goals using private, secure social collaboration. Find out which employees are aspiring to further their careers with automatic status updates of employee certifications and education, for example, an informatics degree. Proactively address turnover by identifying employees with a high risk of leaving.
*Aberdeen Group: Workforce Management in Healthcare: Taking Care of Talent and Patients, December 2015.
Define employee milestones and goals and align them with organizational objectives, such as clinical, quality, research, and business. Review goals and milestones using dashboards and determine the healthcare professionals and administrative staff with the potential to attain them.
Employee shares with manager the first draft of objectives for achieving preset goals.
Use embedded, secure social collaboration to enhance goal processes and increase the likelihood of success. Goal processes can include capture Q&A, pharmacy, and/or credentialing areas for upcoming TJC/NCQA (re)certification.
Agree and finalize goals based on feedback.
Employees (including administrative staff, nurses, and physicians) conduct self-evaluations to measure performance on goals and competencies.
Employee identifies and asks relevant third-parties to provide feedback on individual performance.
Review third-party feedback and update evaluation. Provide performance reviews and finalize evaluation.
Identify top physicians, nurses, and technicians. Predict voluntary turnover and performance to take pre-emptory actions, as needed. Motivate and retain top performers.