オラクルのカスタマー・エクスペリエンス(CX)サービス

Oracle Service Cloud Tour

Oracle Service Cloud

優れたカスタマーサービスのためのクラウド

デジタル時代のコンタクトセンターのあるべき姿

コストセンターからプロフィットセンターへの変革。

Oracle Customer Experience (CX) Service

モダン・カスタマーサービス

将来に備えてコンタクトセンターを変革する方法についてご説明します。

お客様のニーズをとらえるモダン・カスタマーサービス

高まる一方の顧客の期待と、コミュニケーション・チャネルの増大に対応できますか? Oracle Service Cloudならそれが可能です。ご覧ください。


注目記事

事例動画

富士フイルム株式会社

「攻めのIT経営銘柄2017」にも選ばれた富士フイルムホールディングスがすすめる好印象なコールセンターとは。

事例動画

ヤフー株式会社

カスタマー・サービスのヘルプと回答の解決率を向上させるとともに、チャットを活用して顧客満足度を向上させました。

Oracle Customer Experience (CX) Service

事例動画

株式会社一の湯

宿泊客の半数近くを訪日外国人が占める箱根の温泉旅館チェーンでは、FAQを効果的に活用し顧客満足度を高めています。

記事

LINEとOracle Service Cloudの連携で、進化するカスタマー・サービス

デモ動画

AI、Pepperとの連携:Oracle Service Cloud for Pepper「FAQ・お問い合わせ対応」

記事

AI(人工知能)「アメリア」がコールセンターを変える日

製品情報

機能・価格について詳しく知りたい方は

Oracle Digitalにご連絡いただくかまたはこちらのサイトをご参照ください。

spolight

ビデオ

AI、ロボティクスとの連携

AIやロボティクスをどう取り入れるかはカスタマーサービスで課題となっています。ロボティクス技術との協業により店舗対応のデモをご用意しました。

Industries

ビデオ

FAQの設定チュートリアル

Oracle Service Cloud のチュートリアル動画です。Answerの追加手順を実際の画面操作で説明しています。

Juniper Networks Gains Insight and Transforms Customer Experience with Oracle

We power some of the most demanding cloud networks on the planet, and our goal is to make the complex simple. We use Oracle Marketing Cloud and Oracle CPQ Cloud Service to help translate data into insights, bringing us closer to our customers and accelerating our business.

— Michael Marcellin, CMO, Juniper Networks

Banco de la Nación Boosts its Digital Services with Oracle

Oracle provided the right platforms for us to enhance the bank’s digital presence. Oracle Service Cloud helped us handle a high demand for mortgage loans without overloading our staff while with Oracle Social Cloud, we can provide outstanding service on our social media channels.

— Mariana Álvarez Trinco, Head of Communications and Social Media, Banco de la Nación Argentina

Data Consult Transforms Service Delivery and Customer Experience with Oracle

Oracle Service Cloud has a powerful API interface, which we utilized to develop intuitive dashboards. We easily integrated third-party apps, such as our managed services alarms portal, to automate incident detection and schedule activities. Oracle Service Cloud relieved us of the tedious on-premises system administration, allowing us to focus on customer service and experience.

— Marc Nader, Chief Operating Officer, Data Consult

TOBU TOP TOURS Enhances Customer Satisfaction with Oracle Service Cloud

We adopted Oracle Service Cloud just to enhance our travel site, but the number of incoming call inquiries already decreased—plus, we optimized our search function. We established leads to product introduction pages and continue to improve various functions to elevate customer satisfaction.

— Yuji Maruyama, Manager, Personal Sales Division, TOBU TOP TOURS CO., LTD.

OPPO Supports Global Business Expansion with Oracle

The agility and scalability of Oracle RightNow Cloud Service enabled us to successfully build a unified self-service customer platform in just 4 months. We enhanced our customer experience and rapidly expanded our business by establishing knowledge base management processes in 23 countries and regions.

— Raymond Jin, Director of Global Customer Service Dept., OPPO Mobile Telecommunications Corp Ltd.

Uchida Yoko Improves User Satisfaction by Constructing IR FAQ with Oracle Cloud

By building our FAQ site with Oracle Service Cloud and an AI feature, customers can solve inquiries by themselves quickly. We improved customer experience while reducing internal workload. Since its scalability makes it easy to add categories, we plan to expand it to other FAQ sites in the future.

— Shoichiro Sato, General Manager, Corporate Communication Department, Corporate Planning & Administrative Headquarters, Uchida Yoko Co., Ltd.

Benetas Gains Real-Time Insights with Oracle Service Cloud

 

PuntoNet Transforms Its Customer Experience with Oracle

In the past, we did not monitor the number times a customer contacted us across different channels. With Oracle Service Cloud, we can now track—in real time—all user inquiries about their internet service while optimizing response time across channels, increasing customer satisfaction and reducing attrition rate.

— Katherin Miño, General Manager, PuntoNet

OnsiteGo Automates Service Delivery and Boosts Customer Experience with Oracle

We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the appropriate team. Our automated service delivery, along with our 360-degree view of customer interactions, helps us deliver an enhanced experience to the customers.

— Sunil Gandhe, Chief Operating Officer, OnsiteGo

Nestlé BabyNes Deploys Oracle Service Cloud in Only 12 Weeks

 
Juniper Networks Gains Insight and Transforms Customer Experience with Oracle
Banco de la Nación Boosts its Digital Services with Oracle
Data Consult Transforms Service Delivery and Customer Experience with Oracle
TOBU TOP TOURS Enhances Customer Satisfaction with Oracle Service Cloud
OPPO Supports Global Business Expansion with Oracle
Uchida Yoko Improves User Satisfaction by Constructing IR FAQ with Oracle Cloud
Benetas Gains Real-Time Insights with Oracle Service Cloud
PuntoNet Transforms Its Customer Experience with Oracle
OnsiteGo Automates Service Delivery and Boosts Customer Experience with Oracle
Nestlé BabyNes Deploys Oracle Service Cloud in Only 12 Weeks
Are Your Best Practices Modern

最新のベストプラクティスが必要な理由

ビジネスアジリティはますます加速しています。より速く、より少ないリソースで、今以上の目標を達成する必要があります。クラウド、モバイル、ソーシャル、アナリティクス、IoT、ビッグデータがあれば、ビジネスを将来に向けて変革させることができます。

最新のベストプラクティスについて詳しく知る

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