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Research report: Getting Past the Breaking Point of Yesterday’s CRM

Omdia named Leader in Omdia Universe

Research report: Getting Past the Breaking Point of Yesterday’s CRM

86 percent of inside sellers report feeling frustrated with their job. Their conventional CRM systems and traditional tools no longer meet today’s digital demands. As a result, sellers are working harder than ever. But at what cost?

This Beagle Research report surveys more than 500 inside sellers about their jobs and the tools they use. The insights reveal where old systems are failing and what businesses can do about it.

Explore inside sellers’ challenges and frustrations in today’s digital world

While CRM is a necessary aspect of selling, less than half of our panelists (47%) picked CRM as one of their go-to tools.

Inside sellers use an average of eight tools to do their job, and the majority rely on a combination of unintegrated applications and manual tools.

66% of sellers would rather wait in line at the DMV, do jury duty, or get stuck in traffic than update their CRM.

98% of inside sellers wish they had superpowers to do their job that today’s intelligent tools could help them achieve.

See what Oracle CX can do for you

Contact us to get more information about Oracle CX Sales.