Smarter Service

With Oracle Service Cloud, SMBs can support their customers through a variety of channels, including low-cost self-service channels and next-generation contact centers.

In the Spotlight

Review the newest Oracle Service Cloud articles, papers, and reports.

• How Emerging Technologies Transform Customer Service
• Foundations of Multichannel Service
• Six Steps to a Next-Generation Contact Center
• Quick Tour: The Power of Multichannel Service

WHY ORACLE SERVICE CLOUD

Complete customer service solution that leverages deep-learning technologies to support:

• Proactive engagement
• Highly personalized self-service
• Account health predictions for next-best service actions

Innovative Commerce

Increase conversion rate, reduce overhead, and boost customer lifetime value (CLV) with Oracle Commerce Cloud. Smarter digital commerce awaits you.

In the Spotlight

Review the newest Oracle Commerce Cloud articles, papers, and reports.

• What’s in Oracle Commerce Cloud (PDF)
• Modern, Digital Commerce (PDF)
• Gartner Magic Quadrant—Digital Commerce
• Quick Tour: Smarter Commerce

WHY ORACLE COMMERCE CLOUD

Extensible SaaS platform that enables differentiated commerce experiences (for both B2B and B2C companies) through:

• Highly personalized product recommendations
• Targeted, “smarter” product promotions
• Intelligent onsite search experiences

More Loyal Customers

Leverage the value of loyalty. Record, recognize, and reward desired customer behavior with Oracle Loyalty Cloud. Turn high-cost new customers into profitable brand loyalists.

In the Spotlight

Review the newest Oracle Loyalty Cloud articles, papers, and reports.

• Drive Sales Through Loyal Customer Base (PDf)
• Address Customer Interests. Reward Loyalty (PDF)

WHY ORACLE LOYALTY CLOUD

Connected, easy-to-use loyalty platform that improves share-of-wallet and profitability.

• See 360-degree member profile
• Match the right customer to the right loyalty program
• Unify experiences across entire business