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Manage the Financial Health of Consumers and Businesses
Financial institutions are pressured by digital disruption and threatened by financial technology firms (fintechs) that can respond much faster to the mobile customer. Oracle provides a comprehensive, enterprise-level solution for managing the financial well-being of consumers and businesses across modern marketing, sales, and service processes. This complete solution opens new digital channels and enables recommendations of financial offerings using predictive analytics and artificial intelligence.
For example, customers can interact from their mobile devices with a virtual assistant and transition directly to the branch banking specialist in one conversation. Personalized assistance is driven by external mobile, social, and digital data that captures financial behavior. This enables relevant financial advice across the customers' life stages and in the context of selecting financial services.
Oracle's platform sets the foundation for complex financial transactions and is easily extendable to unique financial processes and/or existing ecosystems in a secure and compliant way.
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Key Business BenefitsOracle helps banks better engage with customers, resulting in higher retention, growing wallet share, and profitability
- Deliver omnichannel to any channel service by unifying cross-channel interactions
- Provide actionable recommendations by turning big data into adaptive intelligence
- Enable blended associates with sales and service on the same platform
- Meet regulatory requirements with rules-based policy and procedure automation
- Reduce operational cost and increase agility on a proven digital platform
- Protect customer data with a secure cloud platform for enterprise-level financial institutions