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Solutions for Service

Deliver unique customer services through organic channels, knowledge-driven interactions, and automation.

Digital Customer Service

Deliver Omnichannel Agents and Self-Service Interactions

Oracle Service Cloud enables visitors to find answers online from any device. The self-learning knowledge base improves with every customer interaction and provides deep and valuable insight into every customer or trend.

Contact Center

Provide Effortless Service Agent Experiences

Oracle’s intuitive, productive, integrated, contextual and scalable cross-channel contact center solution enables your agents to focus on the customer instead of multiple applications.

Knowledge Management

Equip with Knowledge Management Authoring and Publishing

Knowledge management is the cornerstone of great customer service, enabling agents and organizations to provide highly interactive and engaging customer experiences.

Intelligent Advisor

Deliver Personalized Advice and Automate Decisions

Oracle Intelligent Advisor enables personalized, agile, and transparent advice across the organization and throughout the customer service experience.

Field Service

Exceed Customer Expectations with Fast, Timely Service Management

Oracle Field Service Cloud is built on time-based, self-learning, and predictive technology, enabling you to solve business problems while empowering your field service organization. This configurable and scalable solution supports your users with accuracy, context, and intelligence.

Solutions by Role

For Service Organizations

Service Executives

As a service leader, your goal is to exceed customer expectations, empower agents to deliver personalized and efficient service, and transform customer experiences.

Featured CX
Digital Customer Service

Offer an array of digital engagement options.

Contact Center

Empower employees to exceed expectations.

Policy Automation

Automate decisions and deliver personalized advice.

Service Agents

More than anything else, customer-obsessed agents need an easy, obstacle-free working environment to focus on the customer, not systems. Oracle delivers with a unified, cross-channel desktop, knowledge, and guidance.

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Cross Channel Contact Center

Resolve cases across all channels.

Email Management

Handle high volumes of email efficiently.

Computer—Telephony Integration

Quickly and easily integrate with industry-leading, best-of-breed CTI vendors.

Knowledge Managers

Oracle Knowledge Management is built on a best-in-class foundation, delivering rich capabilities including natural language processing (NLP) search, industry dictionaries, machine learning, flexible authoring and publishing, rich analytics, customizable self-service, and agent-facing knowledge.

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Language Management

Empower globalization with best-in-class language support.

Proactive Answers

Deliver the most relevant answers to customers and agents.

Enterprise Content Search

Search multiple knowledge repositories simultaneously.

Field Service Managers

Oracle Field Service Cloud is built on time-based, self-learning, and predictive technology, enabling you to solve business problems while empowering your field service organization. This configurable and scalable solution supports your users with accuracy, context, and intelligence.

Featured Products
Capacity Management

Leverage planning tools to optimize resources.

Mobility

Empower mobile employees with critical job information.

Routing and Scheduling

Get the right employee with the right skills for every job.

IT and Developer

Be an innovation hero. Create enjoyable experiences for customers and business users. Leverage a wide range of tools to work smarter and faster. Flexible, scalable, and secure, Oracle’s unified CX platform meets complex business needs while enabling you to connect, extend, and integrate your existing systems.

Featured Products
Standards-Based APIs

Integrate apps rapidly and cost effectively.

Visual Design Tools

Empower business users and designers with visual tools.

Security

Trust industry-leading security compliance certifications.

Industry Solutions

We Speak Your Language

Communications and Media

Communications and Media

  • Deploy AI-driven super agents for smart customer engagements
  • Offer empowered customer self- and social-service experience with built-in knowledge
  • Engage customers with mobile self-service
Explore CX for Communications and Media
Consumer Goods and Retail

Consumer Markets and Retail

  • Engage end consumers directly across devices, social channels, and retail
  • Enable seamless cross-channel transitions
  • Harvest all relevant customer, behavioral, transactional, and profile data, and combine with AI for smarter insights
Explore CX for Consumer Markets and Retail
Financial Services

Financial Services

  • Select the financial services solution specific to your industry, including retail banking and insurance
  • Enable one, seamless customer conversation
  • Engage in highly-personalized omnichannel interactions
Explore CX for Financial Services
High Tech and Manufacturing

High Tech and Manufacturing

  • Deliver higher levels of customer service at lower cost with predictive Internet of Things (IoT) service
  • Grow customer and dealer satisfaction by deploying digital channels
  • Leverage AI, IoT, and analytics for proactive and intelligent interactions with customers
Explore High Tech and Manufacturing
Public Sector

Public Sector

  • Seamlessly engage citizens across all channels
  • Standardize responses to inquiries, improve resolution rates, and alert citizens on service request progress
  • Offer self-service options with an interactive website and mobile app
  • Monitor service through performance reporting statistics
Explore CX for Public Sector
SmarterCX

Innovations in Service

Customer Service in the Experience Economy

We are living in an experience economy, where customers force brands to innovate and loyalty has never been harder to earn or easier to lose. As a result, service teams must engage customers throughout their entire journey, from discovery, through engagement, consumption, and ultimately, retention.

To meet these challenges Oracle CX Service offers the most comprehensive suite of service tools, leveraging connected data, connected intelligence, and connected experiences.