Field Service Collaboration—Features

A More Connected Workforce

Field employees are more productive when they’re empowered to solve problems independently. Give your mobile workforce context-aware collaboration tools to help them share knowledge, equipment, and parts.

  • Enable dispatchers or managers to easily communicate with mobile employees from the management hub, share job details and re-assign work with drag-and-drop ease

    Enable dispatchers or managers to easily communicate with mobile employees from the management hub, share job details and re-assign work with drag-and-drop ease.

  • Enable mobile employees to see job details for proposed new assignments via instant message chat functionality embedded in their mobile application

    Enable mobile employees to see job details for proposed new assignments via instant message chat functionality embedded in their mobile application.

  • Empower mobile employees to accept or reject new job assignments and see the impact on their schedule immediately.

  • Leverage context-aware technology to find out who’s nearby, and to quickly see who has the right parts or expertise to help

    Leverage context-aware technology to find out who’s nearby, and to quickly see who has the right parts or expertise to help.

  • Make it easy for mobile employees to communicate with one another, reducing the need for multiple wasted trips or dispatch intervention

    Make it easy for mobile employees to communicate with one another, reducing the need for multiple wasted trips or dispatch intervention.

Feature

Benefit

  • Context-driven chat

    • Streamline communications by using contextual and location-based information to connect directly within the application.
  • Virtual helpdesk interface

    • Empower field employees to solve problems independently.
  • In-chat task and resource transfers

    • Enable mobile employees to easily share job and inventory details and confirm re-assigned jobs and inventory transfers—with just a click.
  • Collaboration timestamps and chat logs

    • Keep an accurate record of field interactions, including job and inventory exchanges.
  • Secure, role-based communication

    • Improve productivity with direct, role-based communication and information access between system users.


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