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Customer Communication

Keep Customers Informed

Give customers more choices, more flexibility, and more information. Communicate via predictive alerts on your customers’ preferred channels before and after scheduled appointments.

  • Keep your customers informed while empowering them to cancel or reschedule their appointment, if necessary.

Field Service Customer Communication

Oracle Field Service Customer Communication Cloud Service

  • Reach customers on their preferred channel—text, e-mail, voice, or web
  • Reduce customer no-shows through proactive reminders
  • Send automated post-appointment surveys to monitor customer satisfaction
  • Configure alerts based on specific business needs
See more features and benefits

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