Oracle Customer Experience (CX) Roles

Oracle CX Service Roles
Delight Your Customers

Modernize Customer Service

Service After the Sale is Key

After a purchase is made, a new journey begins for your customers. Delighting customers amid rising expectations requires a modern approach to service.

 
Only 52%

of customers find what they need online.

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10%-25% More

The amount customers will spend for superior service.

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90% Goal

Average first-contact resolution rate for best-in-class providers.

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89% Leave

Poor experiences made 89% of customers switch brands.

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Vice President of Knowledge Management

Provide Answers On Demand

Knowledge is power, but it's useless if your customers and agents can't access it on demand. Learn how you can provide the right information the first time.

Chief Operations Officer

Chief Operations Officer

Increase Revenue and Profit
Increase Revenue and Profit

No matter what demands are placed on customer service, the top and bottom line still matter. Discover more about efficiency in a modern contact center.

Chief Marketing Officer

Chief Marketing Officer

Drive Customer and Brand Loyalty

Marketing's job isn't done after a prospect becomes a customer. Learn about opportunities across the entire customer lifecycle.


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