Oracle Social Cloud for VPs of Customer Service

Oracle Social Cloud for VPs of Customer Service
Superior Service at Every Touchpoint

Vice President of Customer Service

When Service Issues Go Social
When Service Issues Go Social When Service Issues Go Social

How do I ensure service issues arising in social channels are responded to appropriately?

Quickly respond to customer inquiries through social channels and escalate social-related messages to the proper service department for resolution.


Cross Collaboration
Cross Collaboration Cross Collaboration

How can we collaborate across our organization to ensure a strong customer experience?

Businesses require integrated technologies that talk with each other, share data and create a complete picture of their customer--across their paid, owned and earned media content.


Social Savvy
Social Savvy Social Savvy

How do I socially enable customer service representatives?

The social-enabled enterprise leverages social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touchpoints, and better engage customers with employees and partners.



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