Oracle Service Cloud for SMBs

Learn how Oracle Service Cloud helps high-growth SMBs

Build Sustainable Growth Through Customer Service

Growth depends on customer service. As a high-growth small-to-medium business (SMB), you must take care of your most valuable stakeholders―your customers. This makes the employees who provide after-sales service key drivers of growth. Why? Because how well you treat your customer base will directly impact the long-term success of your business. Happy customers just spend more. On average, loyal customers are worth up to 10 times as much as their first purchase.

Oracle Service Cloud for SMBs empowers your employees to keep up with rising customer expectations by addressing their needs quickly over a variety of channels, anywhere, on any device. This increases loyalty, turning customers into advocates.

Learn how Oracle Service Cloud helps high-growth SMBs profitably extend their sales process through consistent, personalized, service-oriented experiences.

How Oracle Service Cloud is Different

  • Connected CX and Service

    Connected CX and Service

    A single-vendor solution with the flexibility to expand to other Oracle solutions or partners as needed.

  • Best-of-Breed Knowledge Management

    Best-of-Breed Knowledge Management

    Superior, integrated knowledge management and guided assistance for self-resolution and increased efficiency.

  • The Right Answer at the Right Time

    The Right Answer at the Right Time

    Modern, simple solution that increases customer retention through powerful agent-routing functionality and virtual assistant capabilities.

  • Uniform Customer Experiences

    Uniform Customer Experiences

    Support customer engagements and interactions across multiple channels―web, mobile self-service, co-browse, chat, social―for consistent experiences.


“We chose Oracle Service Cloud because it was well-suited to what we were seeking in terms of customer experience and service efficiency. It also allowed us to operate better, and it was fully integrated with [the] other Oracle platforms we have.”

- Javier Rodríguez, Mass Market Strategy Director, Axtel
Meridium Boosts Revenue and Achieves Rapid ROI with Oracle Service Cloud

Featured SMB Resources

  • Three Steps to Great Service

    Three Steps to Great Service

    To sustain growth, put service at the heart of your business.

    View the infographic (PDF)
  • Meridium Achieves Rapid ROI

    Meridium Achieves Rapid ROI

    Professional services SMB boosts revenue with Oracle Service Cloud.

    Watch the video (2:14)
  • Six Ways to Empower Agents

    Six Ways to Empower Agents

    Improve first-contact resolution and enhance the service experience.

    Read the ebook

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