Oracle Field Service Management Software and Solutions

Empower Your Field Workforce to Make the Most of Every Customer Interaction

Deliver phenomenal customer service and optimize your field force to increase productivity and efficiency with Oracle Field Service Cloud.


Field Service Management

Field Service Management

Customize and Optimize Field Operations

Extend superior customer service into the field. Drive operational efficiency—no matter how complex your organization. Automate, then optimize the entire service process—from customer incident through service delivery and feedback.

In the Spotlight

Analyst Report

Gartner Magic Quadrant for Field Service Management
Get Informed

Find out more about the current state of the field service management market.

Field Service and Customer Care white paper

Best practices

Field Service and Customer Care
The Transformative Power of Great Service

Empower the field, build customer loyalty, and cut costs with field service technology.


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Transform Your Field Service

Learn more about exceptional field service with an Oracle Field Service Cloud Service demo.

Field Service Products

Field Service Products

  • Capacity

    Understand exactly how much work your field force can handle at any given moment, and be able to focus field resources on the most business-critical tasks.

  • Routing

    Ensure that the right mobile employee—with the right skills and equipment—is assigned to the right job, every time.

  • Core Manage

    Get a real-time, holistic view of field service operations. Track resources. See completed, in-progress, and future work. And intervene when jobs are in jeopardy of missing SLAs.

  • Mobility

    Empower field employees with everything they need to succeed—delivered right to their mobile device.

  • Smart Location

    View and compare actual routes against predicted routes. Maintain the integrity of appointment data.

  • Collaboration

    Give your mobile workforce context-aware collaboration tools to help them share knowledge, equipment, and parts in the field.

  • Customer Communication

    Give customers more choices, more flexibility, and more information. Communicate via predictive alerts on your customers' preferred channels before and after scheduled appointments.

  • Forecasting

    Take field resource planning a step further – transform your business from capacity-driven to demand-driven operations. Predictive forecasting ensures you’re always staffed to meet customer demand.

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