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“The reliability, flexibility, global rollout support, and frequent updates of Oracle Service Cloud compose the ingredients of our multichannel customer support solution. Oracle Service Cloud empowers our customer service to match our expectations for premium product— enriching the customer experience.”
— Vincent Giraud, Customer Service Director France, Club Méditerranée S.A.
“By integrating Oracle’s Siebel solutions and Oracle Service Cloud, we both empower our customers as well as our customer service representatives by putting actionable information at their fingertips, ultimately ensuring we deliver a superior customer experience—all in the cloud.”
— Scott Uptain, Executive Manager, Global Business Systems, Intergraph Corporation
“Our experience with Oracle cloud solutions is extremely satisfactory in terms of reliability, security, operational efficiency, and price-performance ratio. Oracle Service Cloud is a highly efficient, functional, and streamlined system for providing assistance to 2.5 million users of our free satellite television platform.”
— Gilda Serafini, Head of Customer Relationship Management tivùsat, tivù s.r.l.
“With Oracle Service Cloud, we gained an integrated knowledge- management platform to ensure consistent and up-to-date frequently-asked-questions content, enabling us to manage content more efficiently and cut overall maintenance costs by 40%.”
— Eiji Shinohara, General Manager, Sales and Service Process Transformation Department, Business Process Transformation, Corporate Division, Ricoh Company, Ltd.
“Oracle Service Cloud’s intelligent and intuitive knowledgebase enabled us to enhance customer experience by providing the most relevant answers to customers’ questions and allowing them to access critical information anytime, anywhere on mobile devices.”
— Masaki Maruoka, Senior Manager, Direct Banking Center Planning Group, Sales Promotion Division, Joyo Bank Ltd.
“With Oracle Field Service Cloud, we’ve transformed the customer experience and effectiveness of our field service operation. It is a phenomenal tool for service technician dispatching and routing. The cloud-based Oracle solution also enables us to reduce costs while increasing service efficiency.”
— Tom York, CEO, Essintial Enterprise Solutions
“Oracle Service Cloud is a key piece to our overall student experience strategy. Thanks to Oracle, we handled more than 350,000 calls in one academic year with an efficiency level of 95%, and can now better track interactions and improve the student experience.”
— Russell Lopez, Contact Center Manager, Alamo Colleges
“Taking care of our customers is really the most important aspect of the support team, and it’s not just lip service. We really do care, and Oracle Service Cloud gives us the knowledge and power to provide the best possible service and help our customers succeed with their projects.”
— Richard Sasson, Global Director of Technical Services, Crestron Electronics, Inc.
“We like the extreme user friendliness of Oracle Fusion applications, the cost effectiveness and cross-platform accessibility of Oracle Sales Cloud, and the ease of integration with our Oracle ERP. With Oracle Sales Cloud and Oracle Fusion Transactional Business Intelligence, we empowered our sales engineers to sell better and more, we gained real-time visibility into the progress of each opportunity, and we are able to report on numerous sales performance indicators—historical, current, and forecasted—to make better informed decisions. With this deployment we have significantly boosted our competitiveness in the global marine and industrial engineering sector.”
— Vinod Nambiar, Financial Controller, Nico International
“We chose Oracle Service Cloud because it offers one of the best, cloud-based customer service modules in the market, supporting our customer-centric corporate strategy. We gained a 360-degree view of customer information across all channels, halved agent call-handling time, enhanced the customer experience, and increased our business revenue.”
— Venkatesh Bhardwaj, Senior Vice President, Technology, MakeMyTrip Ltd.
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