Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Discover how you can equip and transform your contact center for the future.
Read the latest research on customer service solutions for small and midsize teams.
With so many customer demands and service channels, it's hard to keep up. Discover how you can delight customers today and develop outstanding customer service for the future.
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
Can understanding psychology improve customer service? Consumer behavior expert Philip Graves thinks so, do you?
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about modern best practice
“Modern customer service is all about finding that sweet spot where doing the best by your customers is also doing the best for the business.”
“We gained a single view of customer interactions, reduced chat handling time by 25%, and improved our agent productivity by 10%.”
“The way we built the sustainability index is to improve the sustainability of every product in a category and every category in an aisle. Now, we need to… communicate this to the customer.”
“Oracle Service Cloud... helps achieve our marketing and recruitment goals and, ultimately, to offer better student services.”