Oracle Customer Experience (CX) Service

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Customer Service Solutions

The Forrester Wave™

Read the latest research on customer service solutions for small and midsize teams.

Is Your Customer Service Modern?

With so many customer demands and service channels, it's hard to keep up. Find out how to create your own roadmap for delivering outstanding service.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Something to Think About

REPORT

Something to Think About
Are Customers Ever Loyal, Are We Wasting Our Time?

Can understanding psychology improve customer service? Consumer behavior expert Philip Graves thinks so, do you?

Industries

Event

What can Cloud do for You?
RE-Imagine Your Business

Attend Oracle CloudWorld to explore modern approaches to marketing, sales, and service.



 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about modern best practice
Match.com and Modern Customer Service
Match.com and Modern Customer Service
Match.com
Modern customer service is all about finding that sweet spot where doing the best by your customers is also doing the best for the business.
– Michele Watson, Senior VP of Customer Care, Match.com
NZ Post and the Customer Journey
NZ Post and the Customer Journey
NZ Post
We gained a single view of customer interactions, reduced chat handling time by 25%, and improved our agent productivity by 10%.
– Russell Stephens, Head of Customer Channels, New Zealand Post
Walmart's Next Generation of Customers
Walmart's Next Generation of Customers
Walmart
The way we built the sustainability index is to improve the sustainability of every product in a category and every category in an aisle. Now, we need to… communicate this to the customer.
– Robert Kaplan, Director of Product Sustainability, Walmart
Metropolitan State
Metropolitan State – Modern Student Service
Modern Student Service
Oracle Service Cloud... helps achieve our marketing and recruitment goals and, ultimately, to offer better student services.
– Andrew Melendres, Vice President, Student Affairs and Enrollment Management, Metropolitan State University

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