Powerful listening creates actionable social intelligence for savvy marketers.
Streamline analytics and guide strategy by viewing owned, earned and paid metrics in configurable workspaces.
A scalable UI in 36 languages and listening capabilities in 28+ languages to reach your global audience.
Discover, analyze and respond across paid, owned and earned social channels to measure the impact of data-driven campaigns.
Even savvy modern marketers struggle to measure social ROI. With unified listening, analytics and engagement, Oracle Social Cloud helps data-driven marketers derive actionable social insights, measure social success, and connect social analytics with business KPIs to save time and maximize resouces.
Unique three-tiered social listening transforms online conversations into insight-ready qualitative and quantitative data points. Configurable social reports drive smarter business decisions, and a response engine helps marketers join the social conversation to resolve customer service issues and drive advocacy. Oracle Social Cloud helps modern marketers deliver relevant experiences that drive brand loyalty and impact the bottom line.
Oracle Social Cloud includes the following social solutions:
Social Cloud Application:
Social Cloud Platform:
How do brands respond when consumers demand real-time experience, communication and service? Reggie Bradford and LEGO Group's Lars Silberbauer discuss the do's and dont's of Customer Experience.
Social media is quickly outpacing phone and email for customer service. Make sure your brand is ready to reach your customers where and when they engage with you on networks like Facebook, Twitter, Instagram and more.
With expert interviews, thought leader perspectives, case studies and more, Oracle's Social Spotlight keeps you up to date on what's new in social media management.
“Oracle’s Accelerated Buying Experience was a simple, straightforward process for the renewal of our Oracle Social Engagement and Monitoring Service that we use for customer support. The workflow is superior. With the ‘Click to Accept’ method, several administrative steps were eliminated including the need to print, sign and return a document. I was able to complete the transaction using a smart phone while on vacation in only a few minutes. It was very convenient.”
— Kevin Miller, Senior Vice President, Big Fish Games, Inc.