Oracle Customer Experience Social Cloud

Engage Meaningfully
Engage Meaningfully

It’s time to meet your customers online. Discover how a unified engagement experience delivers the most powerful interactions with your social audience.

Oracle Social Cloud
Make Your Business Social

Leverage social media to grow your entire business. Use Oracle Social for better insights, better content, faster service, and faster growth.

A Complete and Unified Social Relationship Management Platform
A Complete, Integrated Platform

SRM empowers brands to meet business goals with a complete social solution as well as integrations with key Oracle and third-party platforms.

Your Customers are Global
Your Customers are Global

Social is a global phenomenon. Social has broken down geographic barriers and extended your current and potential customer base internationally. Is your organization prepared?

Delivering on the Promise of Social Business

Delivering on the Promise of Social Business

Is your organization positioned to enable social across the enterprise? Successful companies will leverage social for marketing, sales, customer service, human resources, collaboration, and more to connect with customers and establish a competitive advantage.


What is Social Cloud?

Oracle Social Cloud is a scalable, enterprise-ready social relationship management solution that empowers brands to leverage the power of social media across their organizations.

In today’s connected world, social media touches everything—from sales and marketing to customer service and product development. Businesses that use social relationship management (SRM) software effectively uncover customer insights that enable them to deliver relevant content and faster service across channels like Facebook, Twitter, Instagram, and Weibo. Social cloud tools allow brands to listen, create, and engage at the speed of social with the consistency and transparency customers expect.

There is no one right way to use social media. Social cloud tools can enhance your marketing in all kinds of ways, including listening and monitoring, one-to-one engagement, content marketing, analytics—and everything in between.

Agile, cloud-based social tools can be quickly deployed to multiple groups within an organization to reduce IT costs and complexity, and include options for piping data in and out to integrate with other data systems.

You can easily add social media functionality to your existing IT investment. For example, Oracle Social Cloud integrates with Oracle and third-party systems for marketing automation, service automation, sales automation, and commerce systems.




In the Spotlight

Lego Profile

Customer story

Expert Tips For a Digital Transformation
Deliver seamless CX to keep today's tech savvy consumers on your side.

How do brands respond when consumers demand real-time experience, communication and service? Reggie Bradford and LEGO Group's Lars Silberbauer discuss the do's and dont's of Customer Experience.

Shift to Service

RESEARCH

Social's Shift to Service
Latest trends in customer service on social channels.

Social media is quickly outpacing phone and email for customer service. Make sure your brand is ready to reach your customers where and when they engage with you on networks like Facebook, Twitter, Instagram and more.

Oracle Social Spotlight

Blog

SRM: Strategy and Insights
The source for what's happening in the world of Social Relationship Management.

With expert interviews, thought leader perspectives, case studies and more, Oracle's Social Spotlight keeps you up to date on what's new in social media management.

CX Cloud at D+M: Great Customer Experience and So Much More

 

D+M’s IS Department Builds Trust Adopting Oracle CX Cloud

 

SBI Card Enhances Service Quality with Oracle

We have been using Oracle Social Cloud to successfully support customer service for last two years.

— Anil Kumar M. S, Vice President, Digital Strategy

San Francisco Fire Department Saves Lives with Social Media

 

Hansa Customer Equity Improves Media Monitoring Solutions with Oracle Social Cloud

Overtime we have seen Oracle Social Cloud grow and add features that help our clients to engage their customers and prospects. We have been benchmarking Oracle with other enterprise level social media monitoring solutions and have concluded that the tool is among the market’s best.

— Nishad Ramachandran, Senior Vice President Digital Experience, Hansa Customer Equity Pvt., Ltd.

2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually

We chose Oracle Service Cloud and Oracle Social Cloud for its flexible licensing model and comprehensive coverage across all channels. We cut email inquiries by 20%, reduced social media headcount need by 30% annually, and raised the overall customer care workforce productivity by 20%.

— Peter Doherty, Head of Service Development, 2degrees Mobile Ltd.

How Cummins Uses Six Sigma Approach, Achieves Social Success

 

Yorkshire Building Society Builds Brand Loyalty with Oracle Social Cloud

During a full tender process we compared Oracle, Adobe, Salesforce, and Hootsuite. We wanted a powerful tool and chose Oracle Social Cloud for its solid infrastructure, workflow, archiving, ease of publishing across multiple brands, accurate listening, and detailed analytics.

— Richard Bassinder, Social Media Manager, Yorkshire Building Society

Motive Marketing Consulting Improves Enrollment Efficiency with Oracle Social Cloud

With Oracle Social Cloud and the help of 1010 Marketing Consulting, we gained actionable insight into keyword trends and user preferences across multiple channels without manual processes. This allowed us to increase creativity, improve enrollment efficiency, and respond faster to marketing strategy.

— Fang-Jen Lin, Web Master, Motive Marketing Consulting Co., Ltd.

Modere Uses Social to Drive Half of All Revenue

 
CX Cloud at D+M: Great Customer Experience and So Much More
D+M’s IS Department Builds Trust Adopting Oracle CX Cloud
SBI Card Enhances Service Quality with Oracle
San Francisco Fire Department Saves Lives with Social Media
Hansa Customer Equity Improves Media Monitoring Solutions with Oracle Social Cloud
2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually
How Cummins Uses Six Sigma Approach, Achieves Social Success
Yorkshire Building Society Builds Brand Loyalty with Oracle Social Cloud
Motive Marketing Consulting Improves Enrollment Efficiency with Oracle Social Cloud
Modere Uses Social to Drive Half of All Revenue



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