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Your experience as an Oracle customer is very important to us. Your feedback is welcomed and has affected all portions of our business including product development directions, order and invoicing policies, contracting, account management and support.
Oracle conducts focus groups, surveys and polls across our customer base as part of our Oracle Customer Advisory Panel program—providing feedback to our executives, our product development teams, and our various lines of business. The Customer Advisory Panel program enables you to participate in highly targeted surveys and panels in the areas of most relevance to you. In return, you’ll hear back from Oracle executives sponsoring the studies and be invited to join Oracle Customer Connect, an online community of Oracle customers, where you can network with other customers, hear from Oracle executives and learn more around how customer input shapes our direction.
The Customer Advisory Panel program is free to join and complements our 900 independent Oracle user groups, executive boards and councils, and social forums. These programs are part of Oracle’s broader efforts focused on understanding customer experiences across channels, touch points and interactions. Built on Oracle’s best-in-class CRM and CX solutions, the Customer Advisory Panel program integrates feedback to provide a holistic view of our customer’s experiences. This approach provides actionable insight needed to drive improvements across our lines of business and focus investments in the areas that deliver the most value to you.
Oracle’s customer experience program is highlighted in the new book TCE: Total Customer Experience by Bob E. Hayes, Ph.D.
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To learn more about Oracle’s Customer Experience Management program, contact the GCP Customer Feedback Team.